• The patient service representative (PSR) is responsible for a variety of administrative functions and patient care activities in support of the clinic to include – checking in/out patients, collecting co-pays, verifying insurance, scheduling appointments, and assisting clinical staff to provide support for the efficient delivery of patient care.
• Job responsibilities: 
  
  • Opening and closing the office
  • Ensure waiting area is always neat
  • Answering phones and directing to appropriate department/staff
  • Create patient telephone encounters/actions/messages for other staff
  • Scheduling appointments
  • Screen patients for possible contagious illnesses and providing direction if patient should be seen via telemedicine
  • Scheduling referral appointments such as specialty care, diagnostic testing, PT, etc.
  • Entering patient demographics in to EMR
  • Verification of insurance eligibility and benefits
  • Obtain required forms (registration, health history, third party liability, NPP and consents)
  • Identify insurance coverages and distinguish between primary, secondary and tertiary
  • Obtain case in jury information for Workman’s Comp and MVA
  • Check patient in and out
  • Contact patients that no show or cancel/reschedule report from confirmation calls
  • Live confirmation calls for upcoming appointments
  • Obtain and enter referral information
  • Mark no shows in daily schedules
  • Scan demographic documents into the patients’ chart in EMR
  • Report daily on no shows and rescheduling trends
  • Open mail; distribute to appropriate individual/team
  • Collect co-pays, TOS payments, prepayments and any outstanding balances
  • Close out and balance cash drawer, complete bank deposit
  • Balance daily transactions
  • Run day end review and billing summary
  • Work front end billing denials
  • Obtain, log in/out, distribute to appropriate clinical staff and follow up on outstanding incoming forms: disability, FMLA, handicapped permits, etc.
  • Read and comprehend patient billing to answer general questions
  • General financial counseling: patient balances, payment options, setup payment plans
  • Prep daily schedules and identify outstanding balances for upcoming appointments
  • Have ability to communicate effectively (both verbal and written) with patient, physicians and other teammates
  • Liaison between patient and clinical staff
  • Additional tasks as assigned by the Management
  • Frequently accesses email to stay up to date on new information within the organization and promote a way of communication between staff
  • Performs all procedures according to established policies and procedures of OCH and adheres to Legal compliance policies and other regulatory issues