Position Summary:    

The Sanctuary Director of Food & Beverage oversees all front-of-house food and beverage operations, managing multiple restaurants, bars, banquet services, beach services, in-room dining, retail food outlets, and purchasing. This role leads and develops the food and beverage management team, including hiring, training, and performance management, while ensuring compliance with luxury service standards such as AAA and Forbes. The Director ensures efficient daily operations, supports menu planning and sanitation, enhances guest and employee satisfaction, maximizes financial performance, and works in close partnership with the Executive Chef.

Pay Rate: The rate of pay listed on job boards are auto-generated numbers.

Qualifications:

• Position requires an experienced F&B leader with two to three years of Director level experience. 
• Bachelor’s degree (BS/BA) in Business Administration, Hospitality Management, or related field required.
• Must have experience in both restaurant and banquets management. Ideal candidate will have experience in a luxury, hospitality environment. 
• Proven track record in developing, implementing and maintaining consistently superior service standards.
• Must work both independently and in a team environment.
• Excellent communication skills in English both verbal and written.
• Ability to compute basic mathematical calculations required.
• Strong attention to detail required.

Expectations & Responsibilities:

• Ensures compliance with all food and beverage policies, standards and procedures by training, supervising, follow-up and hands-on management.
• Recognizes good quality products and presentations.
• Maintains service and sanitation standards in restaurant and bar / lounge areas.
• Ensures compliance with food handling and sanitation standards.
• Ensures compliance with all local, state and federal (OSHA, ASI and Health Department) regulations.
• Ensures staff understand local, state and Federal liquor laws; monitors alcohol beverage service in compliance with local laws.
• Assists Food & Beverage Purchaser / Controller in ensuring beverage, china, glass and silver inventory levels are kept in accordance to guidelines and storerooms are cleaned and maintained.
• Assists Food & Beverage Purchaser / Controller to ensure uniform pars are properly inventoried and maintained.
• Oversee daily shift operations and assist servers and hosts on the floor, as necessary, during meal periods and high demand times.
• Works with the Chefs, Beverage Director and restaurant supervisors / managers to develop promotions, food and wine pairings, menu items and presentations.
• Facilitate pre-meal briefings with the Chef and restaurant supervisors / managers to educate restaurant staff on menu items including ingredients, preparation methods and unique tastes.
• Oversees service delivery in restaurant to ensure guest is serviced from point of entry to departure (e.g. greeting from hostess, speed of order taking and food and beverage delivery, fulfillment of special requests, collection of payment and invitation to return).
• Oversee the booking of and managing service of restaurant parties and special events with Reservations Department and Conference Service managers.
• Understand the operating and maintenance procedures of all departmental equipment.
• Coordinates with the Facilities Services and Information Service departments and manages an effective restaurant repair and maintenance program (TT compliance).
• Proactively reviews seasonal staffing levels to ensure that guest service, operational needs and financial objectives are met.
• Trains supervisors / managers and employees in accident prevention and ensure all employees understand and comply with loss prevention policies to prevent accidents and control costs.
• Effectively investigates reports and follows-up on employee and guest accidents.
• Operations:  Directs the Front of House Operations.  Oversee Food & Beverage managers and employees to execute the Food & Beverage strategy and focus on meeting, or exceeding, departmental and resort goals.  Ensure compliance with The Sanctuary Operating Standards to maintain communal and resort integrity.
• Guest Satisfaction: Ensures products, and / or services provided by the outlets meet or exceed AAA 5 Diamond, Forbes 5 Stars standards and build customer loyalty through product and service excellence.
• Human Resources: Hires, develops and retains a diverse workforce to deliver excellent products and services.  Creates and sustains a work environment that focuses on fair and equitable treatment and employee satisfaction to enable business success.
• Sales and Revenue Management: Assists in developing the Food & Beverage marketing strategy targeting both in-house and external customers.  Maximize revenue by concentrating on both the average check and number of covers.
• Financial Management:   Assists in the development of, and manages the department’s annual operating budget, including capital expenditures to achieve or exceed budget expectations.  Ensures successful performance by effectively managing wages, productivity and expenses in accordance with business demand.
• Systems Management: Responsible for, maintenance and upgrades. Assists the Purchaser in administering the stability, maintenance and upgrades of multiple software Systems relating to Food & Beverage such as Food Trak, Agilysys Reserve (Dining), Agilysys Info Genesis (IG POS), and any other various software utilized in Food & Beverage or throughout Kiawah Island Golf Resort.  Use these programs to maximize guest service, profitability (NOI) and efficiency in all Food & Beverage operations.
• All other duties as assigned.

Essential Physical Requirements:

• Must be able to lift minimum weight of 50 lbs. across short-medium distances.
• Must be able to stand for a majority of shift while reaching, bending and stooping.
• Must be able to work on site due to daily needs of the job requirements. 
• Ability to reach, bend, lift, and carry supplies and equipment.
• Must be able to work in a fast paced, intense kitchen and work environment, sometimes under extreme heat and stress.

Perks & Benefits:

• Exclusive Discounts offered at the Hotel & Villas, 5 Golf Courses, Spa, Restaurants, Recreation and Retail Shops
• Employee Meal Program
• Employee Trainings and Appreciation Events throughout the year
• Recognition Awards and Incentive Events, Peer to Peer Recognition
• Leadership & Career Development
• Bi-annual Wellness Fair
• Free Parking!
• Medical, Dental, Vision, Short Term & Long Term Disability, Life Insurance and Vacation Pay - available for Full Time employees after 60days of employment. 
• 401k – available after 30 days of employment

Our Story:

Kiawah Island Golf Resort is a destination for luxury golf and beach vacations near Charleston, South Carolina.  We offer Five-Star accommodations, world-class resort amenities, award-winning recreational activities, and some of the most respected golf courses in the nation.

The resort concentrates on hiring the best individuals. Each of our talented and skilled employees strive for our mission to be recognized as the best golf and tennis resort on the East Coast. We are committed to providing employees with caring, gracious service in the traditions of genuine southern hospitality.

Join the BEST, APPLY NOW and Work in Paradise!