Welcome to the vibrant universe of FACE Amusement Group, where we curate an ever-expanding constellation of entertainment destinations. Specializing in wholesome, family-friendly entertainment, our diverse portfolio boasts beloved attractions such as Arcade City, Big Top Arcade, Rockin’ Raceway Arcade, 7D Dark Ride Adventure, LuLu’s Beach Arcade, Mountain of Youth Ropes Course, and The Mirror Maize. But our reach extends beyond mere amusement, as we proudly introduce culinary delights at Guy’s Branson Kitchen and Bar, alongside the flavorful experiences of Downtown Flavortown. Prepare to be dazzled by our array of games that challenge skill and rides that ignite excitement. With a commitment to innovation, we showcase cutting-edge interactive technology, inviting families and friends to embark on an exhilarating journey where the ultimate prize is the creation of cherished memories that endure a lifetime.
Duties & Responsibilities:
- Interacts and communicates with various groups and individuals such as fellow Head Coaches, Store-Level Team Members, Corporate Team Members, Guests, vendors, consultants, etc.
- Prepares and processes store specific reports, correspondences, etc.
- Ensures a high level of Guest satisfaction.
- Oversees store Operational budgets and labor control and ensures adherence to them.
- Coaches direct reports and ensures ongoing professional development.
- Ensures store is adequately staffed at all times.
- Handles all aspects of personnel management for direct reports while ensuring strict confidentiality.
- Plans, directs, and manages all aspects of the attraction.
- Create a safety mindset among team members and ensure safety guidelines are followed.
- Adheres to and enforces all FACE Amusement policies and procedures and demonstrates commitment to excellent Guest service in all aspects.
- Develops innovative approaches to maximizing Guest satisfaction and overall revenue.
- Trains and develops future leaders of FACE in accordance with the Leadership Bench initiative.
- Provide support and direction to retail operations on implementation and company policies and procedures and ensure proper follow-through.
- Manage in-store merchandising and display to ensure maximum visual impact and revenue generation.
- Monitor in-stock position of approved merchandise programs and inventory control at store level to ensure procedural and policy compliance.
- Trains the team and maintains standards in the areas of service and up selling
- Ensuring the guests bowling experience is exceptional.
- Inspects alleys to ensure equipment is operative and observes patrons to detect disruptive behavior and misuse of alleys
- Manage facility upkeep and maintenance including cleanliness of the facility as well as ensuring functionality of all amenities offered
- Troubleshooting and handling lane malfunction calls
- Responsible for communicating the daily specials/offers, and provide exceptional guest service at the bowling counter and lanes.
- Team Member may be required to perform other duties
- Have Fun!
Requirements:
- Valid Driver’s License
- Excellent interpersonal skills
- Flexibility to work varied shifts to include weekends and holidays
- Occasional overnight travel required
- 4-6 Years management experience in a high-volume retail, entertainment, hospitality, or restaurant venue desired
- Basic business math, accounting skills, and strong analytical/decision-making skills
- Strong Team Player and “People Developer”
- Solid Communication Skills
- Knowledge of POS register systems
- Enjoy Having Fun!
Equal Opportunity Employer
Background Check Required
FACE Participates in E-Verify