PURPOSE OF POSITION:
Provide technical and administrative support for laptops, printers, associated gear and 
a variety of application software. Resolve end users connectivity and system issues. 
ESSENTIAL DUTIES AND RESPONSIBILITIES
• Provide laptop administration, configuration and repair (including 
identification and replacement of hardware components) in support of
company’s end user base.
• Perform Windows Systems Administration for all workstation platforms
• Create user Active Directory and Email accounts
• Add new systems to the network and domain
• Set file and folder permissions
• Troubleshoot hardware and software failures and identify problems when 
they relate to laptops and other network devices
• Provide first level trouble issue support to users
• Install and configure user workstations with all associated applications
• Install software updates and patches
• Assist users in the operation of standard and non-standard software 
applications and packages
• Perform preventative maintenance
• Document all processes and procedures
• May assist Systems Administrator with troubleshooting of network and server 
problems
• Cabling and cabling projects
• Install and configure serial and Ethernet cabled printers (predominately 
Laser jet and Zebra)
• Install and troubleshoot issues with hand held barcode scanners
• Carry out other such duties as may be assigned
MINIMUM EXPERIENCE AND EDUCATIONAL REQUIREMENTS
• 2 years working experience in a small to medium business 
Client/Server environment
• A+, Net+ 
• MCP certification strongly desired
• Other IT related certifications or associates degree in an information 
technology discipline a plus
OTHER SKILLS AND ABILITIES
• Familiar with common switch configurations
• Expertise with Windows XP
• Familiar with Vista and Windows 7 client operating systems
• Working knowledge of Windows 2003 / 2008 Server
• Familiar with Microsoft Exchange server
• Working knowledge of Active Directory
• Familiar with Microsoft SQL
• Knowledge and understanding of TCP/IP, DHCP, DNS, Routing and Wireless
connectivity
• Knowledge and understanding of standard network protocols including 
HTML, FTP, SMTP, SNMP, NTP, LDAP, VTP, IMAP, Telnet, LPD
• Tipping and punching Ethernet cables
• Competency with Excel, Word, PowerPoint and Visio
PHYSICAL DEMANDS:
• Ability to lift up to 50 pounds.
• Able to squat to lift boxes weighing up to 50 pounds.
• Able to stand, stoop and bend.
• Ability to walk and stand on cement floors for long periods.
• Good visual acuity.
• Able to sit at desk and use/view computer for up to 8 hours daily.
• Ability to operate lift without problem with heights for cabling projects
Last updated: 11/01/201