Keysight is at the forefront of technology innovation, delivering breakthroughs and trusted insights in electronic design, simulation, prototyping, test, manufacturing, and optimization. Our ~15,000 employees create world-class solutions in communications, 5G, automotive, energy, quantum, aerospace, defense, and semiconductor markets for customers in over 100 countries. Learn more about what we do.
Our award-winning culture embraces a bold vision of where technology can take us and a passion for tackling challenging problems with industry-first solutions. We believe that when people feel a sense of belonging, they can be more creative, innovative, and thrive at all points in their careers.
Responsibilities:
- Perform manual and automated calibration, adjustments, preventative maintenance, and troubleshooting of Test & Measurement electronic equipment and 5G equipment at our Keysight service center or customer's sites.
- Evaluate test failures, distinguishing between hardware & system software to determine if repair or re-alignment is required
- Perform calibration and adjustment procedures on Keysight and non-Keysight products
- Install software and firmware upgrades that may include a re-image of the customer's instrument
- Utilize strong computer skills, including automated calibration systems
- Understand and utilize calibration software such as STE, TME, ETMS, and PC-based software as required
- Work and adhere to quality standards for ISO 9001, ANSI/NCSL Z540-3, and ISO/IEC 17025 Keysight quality program
- Assist in maintaining the Calibration team's accreditation through participation in proficiency testing, qualitymeasure assurance programs, and applicable training
- Use excellent communication and organizational skills to interface with customers and peers effectively.
- Establish and maintain close communication with customers to ensure optimal performance of customers' and Keysight Technologies' test equipment assets
- Ensure compatibility between customer expectations and support provided by Keysight Technologies.
- Work on service assignments with clearly defined objectives
Qualifications:
- Bachelor's Degree, University Degree, Technical School or Military PMEL/TMDE or equivalent industry experience
- Minimum of 5 years of related experience in Field Customer Support of Test and Measurement instruments.
- Must have calibration service experience of all types of Keysight Test Equipment to include RF/ Microwave skills to 50GHz
- Must be able to work with minimal supervision and interface effectively with fellow team members, customers, and management while adhering to the highest standards of business ethics
- Must be knowledgeable of current quality standards for ISO 9001, ANSI/NCSL Z540-3, and ISO/IEC 17025
- Requires the ability and desire to learn system/automated calibration software
- Ability to calibrate instruments both manually and using automated test procedures
- Experience using automated calibration software platforms (STE, TME, PC Based, etc.) is a plus.
- Must have strong verbal and written communication skills to interface with customers and peers.
- Must be flexible and capable of working in a changing priorities environment to meet strict performance metrics
- Understand project timeline, goals, and processes and take the lead to complete those requirements.
- Be able to interface and take the lead between the customer and Keysight to solve complex project objectives.
- The candidate must have a valid driver's license.
- Excellent troubleshooting and technical skills
- Must have the ability to lift 50 lbs and 30 lbs overhead.
- Able and willing to work overtime as needed
- Flexibility to work weekends
Pay Range:
USD $84,060.00 - USD $140,100.00 Year
Careers Privacy Statement***Keysight is an Equal Opportunity Employer.***