Posted 1mo ago

Supply Chain Customer Service Specialist

@ World Class Industries
Des Moines, Iowa, United States
OnsiteFull Time
Responsibilities:serve customers, manage orders, collaborate teams
Requirements Summary:High school diploma required; 4-year degree preferred (or 2-year with relevant experience); 2+ years MS Office; 1+ years supply chain and MRP experience preferred.
Technical Tools Mentioned:ERP systems, Microsoft Office, MRP, Customer portals, Word, Excel, Outlook
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Job Description

Description

WCI is committed to building a championship culture centered around caring, learning, and results that provides the benefits of a small family-owned company where each WCI’er is appreciated, able to make a difference, and work as a team.

We are looking for new talent to join our Supply Chain team! We are looking for individuals who align with our core values:

  • Agile
  • Genuine
  • Team Driven 

We offer:

  • Individual medical coverage to our team members at no cost! Family plans are also available with a portion paid by team members
  • Annual profit-sharing bonus
  • Paid time off and paid holidays
  • 401K with company match and safe harbor contributions
  • Work environment focused on high quality and safety standards

What you’ll be doing:

  • Serving as a main point of contact for OEM customers, providing timely updates, resolving issues, and ensuring a high-quality customer experience 
  • Managing order entry, tracking, and fulfillment with accuracy using ERP systems and customer portals 
  • Collaborating with Supply Chain, Sales, and Operations teams to support product availability, lead times, and smooth order flow 
  • Building strong customer relationships through proactive communication, responsiveness, and reliable follow-through 
  • Monitoring key performance metrics such as on-time delivery, order accuracy, and customer satisfaction 
  • Contributing to continuous improvement by following best practices and identifying opportunities to enhance processes and efficiency
  • Performing other duties as assigned

WCI has grown from $50M in annual sales to more than $375M in the last 10 years. During the same period, we have added 5 new locations bringing the total up to 9, including 1 located internationally. That growth has provided an opportunity to further expand our vision with our customers and increase our capacities.


Requirements

What we are looking for:

  • High school diploma (required)
  • 4-year degree in Supply Chain, Logistics, Business Administration/Management or other relevant field (preferred)
  • In lieu of 4-year degree, 2-year degree in a relevant field with equivalent work experience (required)
  • 2+ years Microsoft Office – Word, Excel, Outlook (required)
  • 1+ years Supply Chain Experience (preferred)
  • 1+ years MRP experience (preferred)