HiringCafe
Posted 3w ago

Manager, IT Operations

@ RH Aero Systems
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Mason, Ohio, United States
OnsiteFull Time
Responsibilities:unify support, rationalize portfolio, vendor governance
Requirements Summary:10+ years IT operations and infrastructure leadership; experience transitioning service desk to 24x7 MSP; vendor-managed NOC/SOC; cloud migration and IT governance.
Technical Tools Mentioned:Microsoft 365, Azure Active Directory, On-Premise Active Directory, SaaS identity management, Single Sign-On, Azure, AWS, Network, Server, Storage, Virtualization, Desktop automation, ITIL
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Job Description

About RH Aero Systems:



RH Aero Systems is setting the standard for aviation support equipment and services. Through our industry-leading businesses – Rhinestahl and HYDRO Systems – we deliver capability across custom-designed Ground Support Equipment, OEM-licensed engine and airframe tooling, 26 global service centers and innovative engineered solutions for OEMs, MROs and Operators worldwide. RH Aero Systems’ global headquarters are in Mason, Ohio, USA, and Biberach, Germany. For further details visit RHAero.com.



 



We take great pride in our Values and embody them in everything we do professionally.



 



Reliable: We consistently deliver outstanding quality and performance. Our reliability builds trust and long last partnerships. You can count on us every step pf the way!



Ready: We are always prepared, flexible and within reach – ready to act when it matters most.



Relentless: We are determined to pursue our goals with unwavering passion, resilience, and the will to overcome any challenge.





Job Summary:



 



This role will drive the consolidation and standardization of global IT support, eliminate technical debt and redundant systems, transition Level 1 & Level 2 service desk functions to a 24x7x365 managed service partner, and establish vendor-managed NOC and SOC operations. 



 



This is a hands-on leadership role requiring strong technical depth, vendor governance experience, and proven success leading complex, multi-site IT transformations. 



 



Key Responsibilities:



 




  • Partner with the EU & MEIA Region Global IT Operations Manager to unify global support models. 




  • Rationalize application portfolio and licensing footprint. 




  • Harmonize incident, change, problem, and asset management processes. 




  • Oversee onboarding of 24x7x365 support coverage. 




  • Establish and govern vendor-managed NOC and SOC functions. 




  • Actively manage performance issues, service gaps, and contract alignment. 




  • Deliver operating expense reduction while improving service quality. 




  • Identify and prioritize remediation of technical debt. 




  • Serve as escalation point for major incidents and service disruptions. 




  • Lead root cause analysis and long-term corrective action planning. 




  • Balance strategic transformation with day-to-day operational stability. 




  • Hands on US Regional support for end users as required. 




  • Up to 20% travel to RH Aero sites globally required as necessary.