Whizz is an NYC-based mobility company on a mission to help the fast-growing and underserved segment of gig workers acquire and use expensive electric vehicles to boost their profits when traditional financing is not an option.

We believe that everyone deserves the opportunity to access reliable and convenient mobility solutions, regardless of their financial or credit history. That's why we offer a range of vehicle ownership and financing options designed to democratize access and drive success for our customers.

Our ultimate goal is to make transportation for delivery drivers as seamless and hassle-free as possible, so they can focus on what matters most: delivering top-quality service to their customers.

Operations Lead — Role Overview

The Operations Lead is responsible for day-to-day operational performance across all store locations, with a strong focus on mechanics productivity, inventory management, logistics coordination, and cross-functional alignment.

This role acts as a central point of coordination between stores, warehouse, logistics, and leadership.

Core Responsibilities

Mechanics Performance Management

• Track and analyze daily performance (points, KPIs, efficiency) across all mechanics
• Maintain and update performance tracking systems and reports
• Follow up directly with underperforming mechanics to identify issues and drive improvement
• Provide daily performance summaries and insights to management
• Support disciplinary processes (notices, attendance tracking, call-outs, etc.)
• Assist with scheduling, coverage planning, and cross-location staffing

Inventory & Stock Management

• Own and maintain inventory tracking systems for parts and accessories across all locations
• Analyze stock levels, usage trends, and forecast demand
• Initiate and manage transfer requests between warehouse and stores
• Prevent stock shortages through proactive planning and communication
• Support and oversee inventory counts and audits

Logistics & Fulfillment Coordination

• Plan and coordinate transfers of bikes, batteries, and parts between locations
• Work closely with logistics to ensure readiness on both shipping and receiving sides
• Monitor bike availability across locations and align supply with demand
• Oversee movement of damaged bikes, batteries, and scrap

Operations Oversight

• Communicate daily with store teams to align on priorities and production targets
• Assign workload to key locations (especially main warehouse/store with highest mechanic capacity)
• Monitor repair flow, turnaround time, and operational bottlenecks
• Ensure stores are properly equipped to meet demand and avoid lost sales

Training & Onboarding

• Onboard new mechanics on ERP basics and operational workflows
• Train store managers on inventory tools and transfer request processes
• Provide ongoing support and guidance on systems and procedures

Cross-Functional Coordination

• Act as a bridge between stores, logistics, procurement, legal, and leadership
• Resolve operational issues and conflicts in real time
• Support escalation handling and critical decision-making

Asset Tracking & Reporting

• Track decommissioned bikes and maintain structured reporting
• Monitor fleet health, availability, and repair pipeline
• Support leadership with data for operational decisions

Account Management (B2B)

• Manage key B2B client (DutchX) operations end-to-end
• Coordinate repairs, logistics, and communication with the client
• Handle escalations and ensure service quality
• Align internal teams to support client needs