JOB DESCRIPTION
Employment status and working hours
Permanent, full time.
Full time hours at the University are 35 per week with the standard working pattern Monday to Friday from 09:00 to 17:00.
Organisation structure
Education and Students, Apprenticeship Outcomes.
Your line manager will be Sarah Olliver, Apprenticeship Outcomes Manager.
Place of work flexibility
Your time will be split between the Horizons, Reading office and your home*. The exact split of days/hours is negotiable but will include up to 30 days per year in Horizons. *Working from home is only possible if your environment is suitable – please see the ‘Working from home’ section on our Careers Site for further information.
High level summary of job role
As Assistant Apprenticeship Officer, you will support the Apprenticeship Outcomes team to deliver timely, compliant, and high‑quality apprenticeship outcomes ensuring alignment with Ofsted requirements. You will contribute to all aspects of the apprenticeship lifecycle, providing operational, administrative, and compliance support that ensures apprentices and employers receive a professional, consistent, and effective service.
As a front‑facing representative of the University, you will act as a brand ambassador, engaging daily with apprentices and employers and promoting confidence in the University’s apprenticeship provision through professional communication, strong relationship management, and a commitment to excellence. You will be required to manage a varied workload, supporting data integrity, quality assurance activity, and collaborative working across teams to support learner success and institutional reputation.
You will also support the implementation of outstanding safeguarding practice, liaising with designated University safeguarding staff to follow-up on and refer any health, safety and welfare concerns. You will support the End Point Assessment process for the Apprenticeship Outcomes team and work with relevant departments to assist in the integration of the apprenticeship provision into the University’s core business.
Specific job role accountabilities and responsibilities
Audit and monitor off-the-job training diary to ensure the requirements for apprenticeship funding are met.
Liaise with the Apprenticeship Outcomes Officers (AOOs) and stakeholders to support accurate diary and tracker management.
Provide last minute absence and holiday cover for progress reviews to support the Apprenticeship Outcomes team as directed by the Apprenticeship Outcomes Manager (AOM).
Undertake programme related administration as directed by AOMs.
Support with Microsoft Teams and SITS/E-Vision management.
Support the End Point Assessment gateway process for the Apprenticeship Outcomes team.
Support the implementation of outstanding safeguarding practice (including health, safety and welfare) across the University Apprenticeship teams, in liaison with designated safeguarding staff.
Support the compliance of the University apprenticeship programme delivery with partnership lead provider requirements.
Support with any other administrative duties as required.
Other important features of the job role
Line management responsibilities: None.
Budget responsibility: None.
In this role you will liaise with the following: Apprentices, Employers, Apprenticeship Team, Student Outreach, Academic Team, Professional Services.
PERSON SPECIFICATION
E = Essential person requirement; D = Desirable person requirement
How the person requirement will be assessed:
A = Application; I = Interview; T = Test or other assessment
Please be aware that as part of onboarding processes, we will seek original documentary evidence of the relevant academic and/or professional qualifications which you include within your job application. This is all part of our comprehensive pre-employment screening which also includes checking your identity, right to work, criminal record history (basic disclosure), and three years employment history.
Qualifications and training
GCSE Maths and English language Grade C or 4 or above (E, A).
Further education level qualifications (D, A).
Degree level qualification (D, A).
Previous experience
Experience in an administrative role (E, A) ideally within an educational environment (D, A).
Experience within the education sector/built environment/higher education (D, A).
Skills, knowledge, and aptitudes
Digital skills confidence: We use MS Office which includes Teams, Outlook, Word, Excel, and PowerPoint and several other systems/technology (E, I, T).
Strong verbal and written communication skills (E, A, I).
Ability to work flexibly and adapt to last minute diary changes (E, I).
Effective time management and organisational skills with a strong attention to detail (E, I).
Ability to work to deadlines and manage competing priorities (E, I).
Knowledge of apprenticeship funding methodologies and funding rule requirements, as well as standards-based apprenticeship delivery including end-point assessment processes (D, I).
Other requirements or special requirements
Alignment to the University’s core values of Passion, Integrity, Excellence and Support; all employees are expected to demonstrate our values at work (E, I).
Commitment to delivering positive outcomes for our students; we want our students to be successful (E, I).
You must be prepared to undertake mandatory online training should you be appointed including Data Protection, Health and Safety, Safeguarding, Prevent, and EDI (E, I).
You must be prepared to complete Mental Health First Aid England training (E, I).
PAY AND BENEFITS
Salary: Salary range £25,000 to £27,000 per annum.
Holiday: 26 days paid holiday (rising to 28 with service) plus paid bank/public holidays plus up to five paid closure days (typically between Christmas and New Year); all per holiday year Full Time Equivalent. Our holiday year runs from 1 August to 31 July. We also have a holiday buy and sell scheme in place. Sometimes the University does not need to close for five days per year and any balance (for example one day), can be used as a paid Wellbeing Day to take time out for your own physical or mental health.
Pension and life assurance: Pensions auto-enrolment to the People’s Pension which is a default salary sacrifice scheme. You may opt out of salary sacrifice but remain in the scheme, or you may choose to opt out altogether. We provide life assurance (death in service) cover as standard to all employees.
Family-friendly policies: Policies in place for all types of family-friendly statutory leave with enhanced pay available from day one of employment for some leave types. Access to Tax-Free Childcare (Government scheme).
Wellbeing: Full access to the Employee Assistance Programme as well as the Thrive Mental Wellbeing app. Several employees are trained Mental Health First Aiders and can support staff. We have a wellbeing policy and we focus on five pillars of wellbeing.
Sustainable travel: Cycle to Work and Electric Vehicle salary sacrifice schemes.
Parking: We have locked sheds for bicycles. For cars, for Horizons based roles, we may in the future be able to offer parking on site however you must not assume this will be possible. Every now and then we may have a spare parking space become available and you can ask to join the waiting list. The University is keen wherever possible, to encourage staff to commute as sustainably as possible.
Other health related benefits: Employer-funded Health Cash Plan (Simplyhealth) and voluntary dental insurance (Unum).
Other valuable benefits:
Charity giving options available including one voluntary paid day, per annum.
You will have access to Microsoft Office 365 applications for personal use.
You will have access to range of lifestyle discounts and everyday savings.
We offer learning platforms including LinkedIn learning.
On the Join the team page of our website, you will find the full list of employee benefits.
APPLICATIONS - THINGS TO CONSIDER
For an informal discussion about the role please contact Sarah Olliver on 0118 467 2153 or email [email protected] For any other enquiries please contact HR on 0118 467 2454 / 2433 or email [email protected]
Did one of our employees recommend you? If you apply on the recommendation of an existing employee, please make sure to mention their name within your application.
We're passionate about sustainability and we have a five-year strategic plan: We expect job seekers to be curious about who we are and what we do. We point you towards a couple of resources about who we are and sustainability.
Closing date and next steps
We will receive applications until the advert closes on Tuesday 26 May 2026 at 17:00. We will not consider late applications. Our ATS does not screen applications, we humans do. Applications may be reviewed prior to the closing date and occasionally, you may be invited to interview ahead of the closing date.
Interview details
Dates for interview will be advised to you later in the process. We'll ask you to tell us about any dates you cannot make, up to 4 weeks from the closing date; this helps us to plan interviews should you be shortlisted, prior to contacting you.
Interviews are normally carried out over Microsoft Teams or Zoom. Depending on the job role and place of work, your interview may be at our Reading or London office. Please be prepared for a two-stage interview process, held on different dates. As part of the interview process, you will likely meet a member of the Senior Leadership Team.
Note for internal candidates
If you are an existing employee, we request you inform your current line manager of your intention to apply for this role.