Rivian Care is a core pillar of our ownership experience. We are seeking a Program Lead to drive the operational execution and commercial scaling of our vehicle protection portfolio—including Service Contracts (VSC) and Preferred Vehicle Protection (PVP) products. This role is responsible for the business infrastructure, vendor performance, and multi-state operations of Rivian’s protection products.
- Program management: Manage Rivian Care product and market expansion.
- Vendor & Strategic Partnerships: Manage and optimize SLAs, holding partners accountable to service levels and claims performance.
- Business Readiness & Compliance: Define the operational “how” for new products, ensuring that all state-specific legal and service requirements are integrated into the customer experience.
- Marketing & Brand Voice: Direct end-to-end customer communications and point-of-sale materials in collaboration with Sales and Marketing teams.
- Service Integration: Oversee the operational success of claims at Rivian Service Centers, optimizing the claims filing process for customers and technicians.
- Portfolio Expansion: Architect, launch, and operate new F&I products in a high-growth environment with no existing infrastructure.
- Intellectual Agility: Demonstrated strong critical thinking and analytical capabilities; relevant educational background is valued.
- 10+ years in F&I or Related Protection Products: Domain expertise in the business or claims side of Service Contracts and ancillary automotive protection products. Experience at Service Centers or garages is valued.
- Operational Architecture: An entrepreneurial mindset or track-record of building the “infrastructure” for a new line of business.
- Commercial Communication: Ability to translate complex protection concepts into simple, persuasive retail messaging for customers and internal stakeholders.
- On-Site Leadership: A commitment to hands-on collaboration at one of our specified hubs (Atlanta, Normal, or Plymouth).
The salary range for this role is USD $131,200-$164,000 for Michigan, Georgia & Illinois based applicants. This is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. An employee’s position within the salary range will be based on several factors including, but not limited to, specific competencies, relevant education, qualifications, certifications, experience, skills, geographic location, shift, and organizational needs.
The successful candidate may be eligible for annual performance bonus and equity awards.
We offer a comprehensive package of benefits for full-time and part-time employees, their spouse or domestic partner, and children up to age 26, including but not limited to paid vacation, paid sick leave, and a competitive portfolio of insurance benefits including life, medical, dental, vision, short-term disability insurance, and long-term disability insurance to eligible employees. You may also have the opportunity to participate in Rivian’s 401(k) Plan and Employee Stock Purchase Program if you meet certain eligibility requirements. Full-time employee coverage is effective on their first day of employment. Part-time employee coverage is effective the first of the month following 90 days of employment. More information about benefits is available at rivianbenefits.com.
You can apply for this role through careers.rivian.com (or through internal-careers-rivian.icims.com if you are a current employee). This job is not expected to be closed any sooner than May 1, 2026.