Position: Customer Service Support / Order Entry (Cross-Trained)

Location: Arcola, IL

Starting Pay: $19/hourly

Hours: Shift: Monday-Friday 7:30am-4:00pm; Overtime is mandatory during peak season (March-May) and includes Saturdays.

Overtime may be required during peak season, including extended weekday hours and occasional Saturdays.

THE MOST TRUSTED NAME IN CELEBRATING STUDENT MILESTONES – HERFF JONES

Herff Jones is the leading provider of graduation and educational products and services designed to inspire achievement and create memorable experiences for students. Herff Jones’ products include class rings and jewelry, caps and gowns, diplomas, frames, announcements, and Greek accessories, as well as motivation and recognition programs.

Since 1920, our team has worked alongside students, faculty, and staff on campuses nationwide to help build stronger communities and celebrate student milestones. Our continued success relies on hiring extraordinary talent with a passion for making a difference and a willingness to roll up their sleeves to help us write the story of our next 100 years.

Your Opportunity

The Herff Jones Cap & Gown team in Arcola, Illinois is seeking a cross-trained Customer Service Support / Order Entry Associate to join our team.

This role supports the processing and fulfillment of customer apparel orders by reviewing, entering, verifying, updating, and correcting order details and manufacturing paperwork to ensure complete and accurate production execution. This position also provides operational support through administrative coordination, documentation handling, internal communication, and cross-functional team assistance.

This is an excellent opportunity for someone who enjoys detail-oriented work, multitasking, and supporting both customer-facing and operational functions within a collaborative team environment.

Here’s How You Will Make an Impact

Reporting to the Customer Service Supervisor, you will:

• Review, enter, and process customer orders received from individual customers, sales professionals, and bookstores in accordance with company policies and product guidelines
• Verify order accuracy by comparing submitted paperwork against system records, checklists, tracking sheets, price forms, and internal databases
• Update and correct order details to ensure complete and accurate manufacturing instructions
• Communicate with Customer Service, Sales Professionals, and internal departments to resolve missing information or order discrepancies
• Assist with customer deposits, credit card processing, and tax-exempt documentation as needed
• Support scanning, filing, organizing paperwork, and handling internal/external mailings
• Assist with stock inventory, collateral order fulfillment, and office supply organization
• Learn cross-functional responsibilities to support team coverage during vacations, absences, and peak workload periods
• Maintain a high level of accuracy, urgency, professionalism, and teamwork in a fast-paced seasonal production environment

What You Will Bring to the Table

• High School diploma or equivalent required; Associate degree preferred
• 1+ year of customer service, administrative support, order entry, or data entry experience preferred
• Strong computer skills, including Microsoft Office (especially Excel) and comfort learning new systems
• Excellent attention to detail and organizational skills
• Ability to manage multiple tasks and deadlines simultaneously
• Strong written and verbal communication skills with professionalism and care
• Effective problem-solving skills and ability to remain composed under pressure
• Positive attitude, adaptability, and willingness to learn cross-functional responsibilities
• Commitment to accuracy, teamwork, and delivering excellent internal and external service

Physical Activities

Daily activity includes but is not limited to:

• Lifting, carrying, sitting, grasping, reaching, standing, kneeling, walking, bending, and twisting
• Prolonged periods sitting at a desk and working on a computer
• Reading, communication, and simple math
• Regular lifting/moving up to 25 lbs
• Noise level in the work environment is usually moderate to above moderate

Herff Jones, Inc. and its affiliates are equal opportunity employers and maintain affirmative action plans to recruit, retain, develop, and promote qualified individuals without unlawful consideration of race, gender, gender identity, color, religion, sexual orientation, national origin, age, disability, citizenship status, veteran status, or any other characteristic protected by federal, state, or local law. Herff Jones strives to maintain a work environment free from unlawful discrimination and harassment, where associates are treated with respect and dignity.

Any employment agency, person or entity that submits a résumé into this career site or to a hiring manager does so with the understanding that the applicant's résumé will become the property of Herff Jones. Herff Jones will have the right to hire that applicant at its discretion without any fee owed to the submitting employment agency, person, or entity.