The Enhanced Care Management (ECM) Clinician is responsible for member coordination, improving health outcomes, enhancing satisfaction, and reducing unnecessary healthcare utilization. ECM is a comprehensive, patient-centered approach to healthcare that aims to improve outcomes for high-need populations.  This involves the coordination of medical, behavioral, and social services to address the full range of member needs, focusing on those with complex and chronic conditions. 

ECM programs are designed to optimize care delivery, reduce unnecessary hospitalizations, and improve the overall quality of life for members. The intention of our services is to help people who have not been able to get the needed help in terms of Housing, Mental Health, Substance Abuse treatment, and linkages to community resources to help minimize recidivism.

The role of the ECM Clinical Case Manager provides integrated clinical and case management services to justice-involved individuals enrolled in Enhanced Care Management (ECM), with a primary focus on in-custody engagement within Orange County jail facilities and post-release community reintegration. This role delivers in-person assessments, pre-release planning, and clinical coordination inside the three Orange County jail facilities, while maintaining continuity of care through post-release case management, clinical touchpoints, and linkage to services in the community.

The Clinical Case Manager operates as part of a multidisciplinary Orange County care team, supporting individuals with complex medical, behavioral health, substance use, and social needs. The goal is to improve health outcomes, reduce recidivism, and support successful transitions to stable housing, treatment, and long-term community integration.

This position requires the ability to work effectively in secure custodial environments and field-based settings across Orange County, while adhering to all facility regulations and maintaining a high level of clinical and professional standards

Essential Duties:

Education and Experience:

Required:

Preferred:

• Mental health and/or substance use treatment
• Homeless or high-acuity populations
•  Must be able to pass a comprehensive background check and obtain clearance to enter and work within Orange County jail facilities.
• Experience working with justice-involved or formerly incarcerated populations strongly preferred.
• Comfortable working in both secure custodial environments and community-based field settings.
• Strong communication and interpersonal skills, capable of building relationships with members, families, team members, and community partners.
• Understand various ethnic and socioeconomic backgrounds within a multicultural environment.
• Knowledge of how to administer assessments, substance abuse counseling, reentry services, and case management within a culturally diverse population, preferably with both men and women.
• This position requires local travel and the ability to navigate public transportation with members.
• Required to use company vehicle as well as personal vehicle to visit county jails and transport clients to and from appointments and other locations as needed.
• Required to have car insurance, a vehicle, and a valid driver’s license
•  Bilingual, fluent Spanish/English oral and written skills are highly desirable.

 

Certifications or Licenses:

• Required: Preferred: Licensed or registered with the California Board of Behavioral Sciences (BBS) (e.g., ASW, AMFT, LCSW, LMFT)
• Preferred: Community Health Worker certification through California’s HCAI Department.
• Driver’s License

 

Skills/Abilities:

• Excellent interpersonal and communication skills and the ability to work effectively with a wide range of constituencies in the community and within the organization.
• Strong clinical assessment and intervention skills
• Knowledge of trauma-informed care, reentry services, and behavioral health systems
• Ability to work in custodial and community environments
• Excellent communication, documentation, and organizational skills
• Ability to manage complex caseloads and competing priorities
• Strong collaboration skills within multidisciplinary teams
• Cultural competency working with diverse and underserved populations
• Knowledge of contract parameters, objectives, milestones, and other deliverables.
• Knowledge of the contracting process and associated local, state, federal, and other regulations.
• Ability to integrate budgetary and service utilization data, forecast expenditures, and respond to ensure both effective provider utilization and budget compliance.
• Ability to multi-task, identify problems, provide recommendations to management teams, and implement any applicable systems.
• Ability to work constructively with diverse people and with parties that may have divergent perspectives and interests.
• Ability to clearly express concepts and direction, both orally and in writing, and to prepare complex reports, policies, and procedures.
• Understand and appropriately apply Amity policies and procedures and adhere to agency-wide practices and regulations.
• Strong oral and written communication skills.
• Proficient with software such as Microsoft Office Suite (Word, Excel. Email, Internet, etc.).

ADA Information:

Physical Requirements: 

• Faculty must frequently lift and/or move up to 50 pounds.
• Frequently required to sit and/or stand for extended periods of time.
• Frequently required to type for extended periods of time.
• Occasionally required to reach, walk, climb, pull, push, grasp, stretch, stoop.
• Frequently required to talk, hear, see, and use repetitive motions.
• Frequently able to communicate in verbal and written form.
• Frequently able to use all types of vision, such as close vision, distance vision, color vision, peripheral vision, and depth perception, to complete daily tasks.
• Required to wear comfortable and office-appropriate clothes.

 

Mental Demands:

• Ability to change direction as priorities shift.
• Ability to thrive in an environment that requires one to adapt to changing circumstances.
• Ability to professionally work under pressure with difficult or temperamental  & faculty.
• Ability to handle mental and emotional stress related to the position.

 

Work Conditions:

• Generally, in an indoor office setting.

 

Environmental Conditions:

• The noise level in the work environment is moderate but can be loud.
• The temperature in the work environment is usually moderate to cool but can be cold or hot.

 

Travel:

• May travel locally by vehicle.
• Frequent local travel throughout Orange County
• Local travel to the Los Angeles Office 
• Transport of clients may be required