• Coordinate and supervise the production of events at the Ryman Auditorium.
• Serves as company representative working with clients, artists and partners prior to, during and following events, ensuring excellent service and positive guest impressions.
• Professionally and efficiently communicates with both internal teams (Managers & STARS from the Ryman as well as other areas of the company) and external parties (clients, partners, artists, artist representatives, vendors, etc). This will include face-to-face communication, communication via telephone and written communication via email, event resumes, etc.
• Works with Technical Services & Operations Teams to coordinate pre-production and advance show details including conducting site visits; setting daily schedules; determining labor needs and making labor calls; negotiating favorable deals with vendors when rental equipment or outside services are needed; providing financial estimates and ensuring that events will remain on budget.
• Manages events on day-of-show via communication with appropriate internal and external parties during load in, rehearsals, performances and load out. Make and communicate show adjustments when needed. (Function as show "Quarterback.")
• Coordinates load in, set up, strike and load out of all set pieces and technical equipment.
• Manages daily schedules and work to ensure that artist and bands are in the right place at the right time.
• Creates technical department settlements for each show, ensuring that all expenses are included for billing and that all appropriate sign-offs are obtained in a timely manner.
• Maintains clean and orderly stage and production areas at all time. Serves as quality control "watchdog".
• Ensures proper safety at all times.
• Performs other duties as assigned.