Summary

Performs a wide variety of duties, including assisting the Bookkeeping Department in the following daily operations.

Essential Functions

• Process Chargebacks and Large Item Notifications
• Review ACH Notice of Change (NOCs), Pre-notifications, and ACH Return Reason Codes.
• Process ACH Return items to FED.
• Review Stop Payments.
• Review REG CC holds.
• Process Check Adjustments.
• Process verification of deposits and Social Security Administration requests.
• Process special research for clients and team members.
• Process team member requests via Synapsys.
• Process client Q2 messages.
• Maintain Return Mail files and perform maintenance on accounts.
• Mail deceased letters.
• Separate/distribute incoming mail/correspondence within Bank and Operations Center.
• Scan Operations Center tickets using Silverlake Teller.
• Review Automatic Funds Transfers (AFTs).
• Cross train on other Bookkeeping functions to be available for backup support.
• Other duties as assigned.

Required Education, Experience, Skills

• 1-year prior experience in a financial institution required.
• Requires good computer skills to include Microsoft Word, Excel, and Outlook.
• Ability to communicate effectively with client and team members.
• Ability to adapt to changing circumstances, organize work, set priorities, and manage time.

Equipment Used

• Standard office equipment such as computers, phones and photocopiers.

Supervisory Responsibility

• N/A

Working Conditions/Physical Requirements

• Office setting.

WestStar is an Equal Opportunity Employer and does not discriminate on the basis of any protected trait, including gender, race, ethnicity, disability, or veteran status.