We are currently looking for a Full Time Resource Specialist to join our Northern Regional Area Office Team team located at the Ada Area Office working 8:00AM-5:00PM - Mo Tu We Th Fr.
Summary:
To provide case management services to clients and determine eligibility through various federal and tribal programs that are administered through the Social Services division.
Responsibilities:
* Provides first class customer service to both internal and external customers and responds to inquiries, compliments, and/or complaints with professionalism, courtesy, and efficiency
* Completes all training and development requirements and participates in continuing education opportunities
* Works in a collaborative and supportive manner to support the productivity and safety of the work area, team members and customers of all types
- Maintains a clean, organized work area and ensures a safe environment
- Maintains and promotes professionalism
- Punctual and consistent in meeting start time, work schedule, attendance and other assigned work time metrics
- Adheres to Chickasaw Nation dress code standards
* Maintains knowledge of and follows all rules, regulations, policies and guidelines for assigned area
* Reviews applications submitted to the program to verify submission of all needed information and documentation for accuracy
* Provides current and potential applicants with information on eligibility, application procedures, certification and program process
* Provides program information to vendors such as mortgage lenders and utility providers
* Maintains confidentiality, security, and integrity of data and information in accordance with HIPAA regulations
* Works on goals set forth by Counselor, Resource Manager or job developer
* Prepares ad hoc reports
* Provide holistic and comprehensive case management services to all clients
* Contacts medical office to obtain necessary medical forms for the 477 Pathways to Success clients
* Develop strategies to help clients improve their self-sufficiency
* Provides recommendations/referrals according to clients need assessment for internal and external services
* Supports and assists clients in all aspects of employment opportunities by demonstration, providing advice and coaching
* Performs all other duties as assigned
Competencies:
Essential:
* Able to follow instructions, both written and oral
* Able to adhere to all scheduling and attendance requirements
* Ability to maintain a high level of confidentiality in all matters
* Good driving record and be insurable by the Chickasaw Nation
* Must be able to work quickly, efficiently and accurately
* Must be detail-oriented
* Must be self-motivated
* Ability to work independently
* Honesty, truthfulness, reliability, accountability
* Able to read, understand, apply, and retain knowledge of Chickasaw Nation, departmental, divisional and all other rules, regulations, policies, procedures and guidelines
* Understand Native American culture and tribal programs
* Must have empathetic understanding of common social problems (i.e., addictions, mental health problems, domestic violence, sexual assault, etc.)
* Knowledge and understanding of First American populations
* Ability to multitask
* Establishes professional working relationships as appropriate
* Works well within a team
* Organizational and time-management
* Ability to plan, organize and follow through on assignments
* Able to verbally communicate in a professional and positive manner with other team members, departments, guests and management
* Keeps written records
Skills:
Essential:
* Basic Computer skills
Experience:
Essential:
* 3 years directly related experience
Education:
Nonessential:
* Bachelors Degree in directly related field
Credentials:
Essential:
* Pass general background check
* Standard Driver's License
Working Conditions:
Essential:
* Emergency
* Fast-paced environment
* Works in an office setting
* Organized
* Team-oriented
* Communications phone, computer
* Communications written, verbal
* Communication with groups
* May be required to de-escalate argumentative, hostile or similar situations
* Interacts with elders
* May be required to assist individuals with unmanaged emotions
* High pressure
* Interacts with clinical, support, technical, professional or management staff in a variety of settings and situations
* Sometimes bend, kneel, stoop, push, reach
* Use computer up to 75% of shift
* Listening and hearing ability
* Sometimes lift and or carry up to 25 lbs
* Sitting up to 75% of shift
* May work day shift
* Home visits
Training
*It is the responsibility of each employee to attend required training for their position or profession as determined by their line of support (LOS) or the leadership of the Chickasaw Nation. It is the responsibility of those who supervise, manage or otherwise lead employees or teams to ensure each employee has access to and receives all required training.
Mission, Vision & Core Values
Mission:
*To enhance the overall quality of life of the Chickasaw people.
Vision:
*To be a nation of successful and united people with a strong cultural identity.
Core Values:
*The Chickasaw People
*Cultural Identity
*Servant Leadership
*Selflessness
*Can Do Attitude
*Perseverance
*Stewardship
*Trust and Respect
*Loyalty
*Honesty and Integrity
*Teamwork