SHOP SUPERVISOR

EXTRAORDINARY PEOPLE. EXCITING POSSIBILITIES. GREAT OPPORTUNITY.

Custom Truck One Source has changed the way the industry looks at specialized truck and heavy equipment solutions. With sales, rentals, aftermarket parts and service, equipment customization, remanufacturing, financing solutions, and asset disposal, our team of experts, vast equipment breadth and integrated network of locations across North America offer superior service and unmatched efficiency for our customers. Your success is what's next with Custom Truck One Source.

Summary

Provide oversight, functional, and technical support of daily activities in the Crane Service Department to ensure operational integrity. Act as departmental liaison on matters of production output and other matters with Service Manager.

ESSENTIAL FUNCTIONS

Develop diagnostic and repair skills of department service technicians by offering consistent mentorship.
Oversee shop floor operations and technician productivity rate.
Source technical data for service technicians to support work in progress.
Coordinate projects with Service Manager and Service Writer to create efficient workflow and capitalize on useable space within the Crane Service shop.
Effectively communicate with Crane Service Manager to prioritize workflow.
Communicate with technicians to ensure established production and labor goals are met.
Communicate with other department line leads to ensure established production goals are met.
Work with Crane Service Manager and Assistant Manager to establish technical training needs of the department service technicians.
Ensure team utilizes best practices for safety, including but not limited to; use of personal protective equipment, proper rigging and lifting techniques, and functional understanding of equipment operation.
Supplement required knowledge through reading and understanding of operating manuals, blueprints, and technical drawings to provide subject matter expertise on diagnosis and repair of equipment.
Conduct function test and diagnosis of equipment to identify faulty components and establish necessary repairs and anticipated timelines.
Operate and test equipment after repairs to ensure proper performance and compliance with Custom Truck’s, equipment manufacturer, and ANSI’s quality/safety standards.
Communicate with department Parts Associates to ensure parts orders and requests are accurate and necessary to reduce returns and/or extended lead times of projects.
Develop understanding of all necessary manufacturer diagnostic and programing software.
Assist Service Technicians in the daily performance of duties as necessary to ensure production and labor goals are met.
Ensure organizational standards and company culture are maintained within scope of responsibilities.
Exhibit professionalism and performance excellence as a positive role model to direct reports.
Motivate technicians to meet quoted labor times and establish drive for results.
Assist Service Manager and Service Writer with associating labor times for repairs to provide accurate repair estimates to customers.
Provide support for department field service operations and technicians.
Develop keen understanding of companies electronic reporting system and utilize to run efficiency reports and track labor hours.

JOB REQUIREMENTS

The following are representative of the knowledge and skills requirements necessary for an applicant to be successful in the role of Service Supervisor.

Education & Experience

8+ years of proven experience in heavy equipment diagnosis and repair.
2+ years proven experience in related leadership role.
3+ years of proven experience with Microsoft OS software. (IE. Outlook and Excel)

Key Traits

Natural leader with the ability to provide guidance to junior level talent while maintaining professional bearing and positive morale.
Critical thinker with the ability to use logic and reasoning to identify strengths and weaknesses of possible alternative solutions and approaches to processes and repairs.
Effective manager of personnel and resources; having the ability to motivate, develop, and identify best candidates for each specific task.
Interpersonal skills with an ability to collaborate and communicate effectively with a diverse group of individuals.
Self-driven and ambitious individual who strives for successful outcomes.
Optimistic personality with a positive attitude that promotes morale.
Punctual individual having the ability to be prompt in their attendance and work the departments scheduled hours without excessive occurrences of unscheduled time off.

Skills

Mechanically Inclined – Having a keen knowledge and understanding of technical terminology, mechanical components, and heavy equipment and vocational trucks; along with their design, functionality, and the tools used for servicing/repairing them.
Overwatch – Monitoring and assessing performance of oneself and their reports to make improvements or recommend corrective action as necessary for the success of the employee and the department.
Judgment and Decision Making - Ability to make sound judgments and decisions by considering the relative cost benefits and safety concerns of potential actions to choose the most appropriate avenue.
Business Savvy – General knowledge of basic business management principles, production processes, KPI, cost to revenue ratio, and other tools for maximizing the efficiency of the departments business model.
Emotional Intelligence- The ability to recognize, understand, and manage our own emotions and influence the emotions of others.
Detail Orientated – Ensuring that complex repair processes are accurately and thoroughly followed to produce a high-quality service for our end user.
Time Management - Managing one's own time and the time of others to increase productivity.
Active Listening - Giving full attention to what others are saying, taking time to understand alternative ideas or explanations, and asking questions if necessary to fully understand.
Active Learning - Understanding the implications and/or integration of new information for both current and future problem-solving and decision-making.
Innovative- Continuously searching for new processes or ideas to improve the efficiency and safety of the department’s function and operation.
Computer Fluent – General knowledge common office software (IE. Windows, Microsoft Word, Excel, Outlook etc.) along with the ability to quickly learn and effectively utilize industry specific software for diagnosis and repair.

Custom Truck One Source is an Equal Opportunity Employer and provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.