Infor is seeking a Senior Service Delivery Manager to lead the delivery of services to clients, ensuring the execution of projects while meeting organizational goals and client requirements. This role will be responsible for overseeing service delivery operations, managing cross-functional teams, and ensuring alignment with business objectives and client expectations.
A Day in the Life Typically Includes:
Lead and manage the service delivery process for multiple client projects, ensuring alignment with business objectives and client needs.
Develop and implement service delivery strategies that ensure timely, efficient, and high-quality service execution.
Monitor and analyze service delivery performance, managing key metrics to ensure compliance with service level agreements (SLAs) and client expectations.
Oversee resource allocation, ensuring that teams are appropriately staffed and equipped to meet project requirements.
Manage relationships with clients, providing strategic oversight, updates, and resolving any service-related issues.
Lead the identification, mitigation, and management of project risks and escalations, ensuring issues are addressed proactively.
Prepare and present performance reports to senior leadership, including insights on service delivery outcomes, risks, and improvement opportunities.
Basic Qualifications:
Experience in service delivery management or a related field.
Experience with service delivery frameworks and project management tools.
Experience utilizing service level agreements (SLAs), performance metrics, and client management.
Experience managing multiple projects and coordinating cross-functional teams.
Good level of English, both written and spoken.
Preferred Qualifications:
Experience in leading service delivery operations or managing multiple service delivery teams.
Experience with Agile, Waterfall, or other project management methodologies.
Experience in risk management and the implementation of process improvements in service delivery.
Experience mentoring and developing team members to improve service delivery capabilities.
An additional European language is strongly preferred
A Day in the Life Typically Includes:
Lead and manage the service delivery process for multiple client projects, ensuring alignment with business objectives and client needs.
Develop and implement service delivery strategies that ensure timely, efficient, and high-quality service execution.
Monitor and analyze service delivery performance, managing key metrics to ensure compliance with service level agreements (SLAs) and client expectations.
Oversee resource allocation, ensuring that teams are appropriately staffed and equipped to meet project requirements.
Manage relationships with clients, providing strategic oversight, updates, and resolving any service-related issues.
Lead the identification, mitigation, and management of project risks and escalations, ensuring issues are addressed proactively.
Prepare and present performance reports to senior leadership, including insights on service delivery outcomes, risks, and improvement opportunities.
Basic Qualifications:
Experience in service delivery management or a related field.
Experience with service delivery frameworks and project management tools.
Experience utilizing service level agreements (SLAs), performance metrics, and client management.
Experience managing multiple projects and coordinating cross-functional teams.
Good level of English, both written and spoken.
Preferred Qualifications:
Experience in leading service delivery operations or managing multiple service delivery teams.
Experience with Agile, Waterfall, or other project management methodologies.
Experience in risk management and the implementation of process improvements in service delivery.
Experience mentoring and developing team members to improve service delivery capabilities.
An additional European language is strongly preferred