HiringCafe
Posted 1mo ago

Senior Customer Engineer

@ Automation Anywhere
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Hyderabad, Telangana, India
RemoteFull Time
Responsibilities:design implementations, troubleshoot issues, coordinate integrations
Requirements Summary:Bachelor's in CS/IT or related field; 5-10 years of relevant experience; strong debugging; SaaS apps, REST, Kafka, Elasticsearch, gRPC, Python; cloud (AWS/Azure/GCP); various integrations; security (OAuth/SAML/SSO); Java/Python scripting; problem-solving; global teamwork; Generative AI knowledge.
Technical Tools Mentioned:SaaS, REST, Kafka, Elasticsearch, gRPC, Python, AWS, Azure, GCP, Salesforce, ServiceNow, JIRA, Zendesk, OAuth, SAML, SSO, Java, Python scripting
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Job Description

About Us

Automation Anywhere is the leader in Agentic Process Automation (APA), transforming how work gets done with AI-powered automation. Its APA system, built on the industry’s first Process Reasoning Engine (PRE) and specialized AI agents, combines process discovery, RPA, end-to-end orchestration, document processing, and analytics—all delivered with enterprise-grade security and governance. Guided by its vision to fuel the future of work, Automation Anywhere helps organizations worldwide boost productivity, accelerate growth, and unleash human potential.

  • Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent experience).

  • 5 to 10 years of relevant experience in the field.

  • Strong debugging skills to identify root causes and provide quick fixes.

  • Extensive experience with SaaS applications, RESTful web services, Kafka, ElasticSearch, gRPC, and Python for Data Science.

  • Good experience with various cloud infrastructure (AWS, Azure and GCP)

  • Good experience with various integrations (Salesforce, ServiceNow, JIRA, Zendesk, Workaround, Intune, etc)

  • Good experience in security standards (authentication/authorization) & practices including OAuth, SAML and SSO

  • Strong hands on experiencing on coding and Java /Python Scripting 

  • Excellent problem-solving skills with a get-things-done attitude.

  • Flexibility to work with global teams and adapt to various time zones.

  • Effective communication skills to liaise with both technical teams and customers.

  • Generative AI and Prompt engineering knowledge

Location _Hyderabad

Shift _ Starts for 6 PM IST (PST Shift)

All unsolicited resumes submitted to any @automationanywhere.com email address, whether submitted by an individual or by an agency, will not be eligible for an agency fee.