Facilities Coordinator – Sydney CBD, NSW

Company: BGIS, National Retail Portfolio
Employment Type: Full-Time, Permanent, Hybrid (3 days office / 2 days WFH)
Location: Sydney CBD – Close to Public Transport

We acknowledge the Traditional Custodians of the land on which we work, and pay our respects to Elders past, present and emerging.

About BGIS

BGIS is a global leader in integrated facilities management, delivering innovative and sustainable solutions to clients across healthcare, government, commercial, and large-scale retail environments. We are committed to operational excellence, safety, collaboration, and creating inclusive workplaces where people can thrive.

Purpose of the Role

BGIS is seeking an experienced Facilities Coordinator to support the delivery of services across a high-profile, national retail portfolio. This is a fast-paced, high-volume environment where responsiveness, accuracy, and attention to detail are essential.

Reporting to the National Operations Manager, you will work closely with the client, BGIS Operations Centre, and subcontractors to ensure service requests are managed efficiently, KPIs are met, and contractual obligations are delivered to a high standard.

This role suits someone who enjoys working in a structured, desk-based coordination role, can manage competing priorities, and remains calm and solutions-focused under pressure. Strong communication skills, particularly phone manner, are critical as you will regularly liaise with store teams and stakeholders.

Key Responsibilities

Coordinate day-to-day reactive and planned maintenance across a portfolio of retail sites
Monitor and manage CMMS work orders, shared inboxes, and approvals to ensure KPIs are met
Allocate and follow up work orders daily to ensure timely completion
Review, verify, and approve contractor payment claims in line with contract terms
Maintain accurate records within BGIS systems including QMS, OH&S, and EMS
Participate in risk reporting, hazard reporting, and corrective action follow-ups
Support client meetings, preparing agendas, minutes, and action registers
Build and maintain strong, professional relationships with client stakeholders and vendors

Education, Experience & Skills

Essential:

Minimum 3 years’ experience in Facilities Management or a related field (all levels encouraged to apply)
Experience working within integrated services (FM, projects, financial management)
Proven ability to manage high-volume administration with speed and accuracy
Strong time management and prioritisation skills
Experience using CMMS platforms
Proficiency in Microsoft Office (Word, Excel, Outlook)
Confident and professional phone communication skills
Ability to work under pressure while maintaining attention to detail

Desirable:

Experience coordinating services across multi-site retail portfolios
Industry-recognised qualification in Facilities, Building, or Project Management (TAFE, Tertiary, or Property Council)
Experience working within QA, OH&S, and Environmental systems

Workplace Flexibility

This position is based in our Sydney CBD office, supporting a dynamic national retail portfolio. After onboarding, you will work in a hybrid arrangement (3 days in office, 2 days from home).

Why Join BGIS?

Key Benefits Include:
✔ Spot recognition vouchers and $2,000 employee referral bonus.
✔ Access to Flare for discounts across retailers, energy, utilities & much more!
✔ Fitness Passport (access for you and your family to gyms and aquatic centres nationwide), employee discounts, and optional yearly paid flu vaccination vouchers
✔ AFR Best Places to Work 2024 & 2025
✔ Endorsed by WORK180 as an employer of choice for women
✔ Career progression through secondments & internal mobility
✔ 2 paid volunteer days annually
✔ Leadership programs – Future Leaders & Leadership Fundamentals
✔ WGEA Compliance Certification

BGIS employs over 12,000 people worldwide and manages more than 50,000 facilities, including critical retail and commercial environments. We are recognised for innovation, diversity, and our commitment to continuous improvement.

How to Apply

If you are a detail-oriented and organised facilities professional who thrives in a fast-paced coordination environment, we would love to hear from you.

BGIS is an equal opportunity employer. We strongly encourage applications from women, Aboriginal and Torres Strait Islander peoples, LGBTQ+ individuals, and people from culturally diverse backgrounds.

Eligibility: Applicants must have full working rights in Australia.

Apply Now

Be part of a workplace that values collaboration, safety, service excellence, and continuous innovation.

Explore more opportunities at https://apac.bgis.com