JM Test Systems is seeking a highly organized and
detail-oriented To-Factory Specialist to manage outsourced calibration
and repair services for customer equipment. This role plays a critical part in
ensuring equipment is properly routed, tracked, and returned with accurate
documentation and on-time delivery.

You’ll act as the central point of coordination between
customers, vendors, and internal teams—owning the process from initial approval
through final return to the lab. Success in this role requires strong
follow-through, communication, and the ability to manage multiple priorities
with urgency and accuracy.

What You’ll Do

Outsourced Service Coordination

• Review
  work orders and determine outsourcing requirements
• Contact
  customers to obtain approval for outsourced services
• Request
  quotes, pricing, and RMA information from vendors
• Provide
  estimates to customers and follow up for approval
• Track
  and document all updates in internal systems (CalMapp)
• Research
  and identify new vendors when needed

Purchasing & Vendor Management

• Create
  and manage purchase orders in Sage
• Coordinate
  shipment of equipment to vendors
• Track
  delivery timelines and follow up on expected return dates
• Maintain
  accurate records of vendor performance and timelines

Receiving & Quality Verification

• Verify
  incoming equipment and documentation for accuracy and completeness
• Confirm
  pricing and process receipts in accounting system
• Ensure
  calibration certificates and paperwork meet quality standards
• Route
  completed equipment back to the lab for final processing

Customer & Internal Communication

• Serve
  as a key liaison between customers, vendors, and internal teams
• Provide
  timely updates on status, delays, and approvals
• Maintain
  clear and accurate documentation of all interactions

Administrative & Operational Support

• Maintain
  organized and accurate records of outsourced work
• Track
  and report on KPIs related to turnaround time and vendor performance
• Support
  continuous improvement of processes and workflows

What We’re Looking For

• High
  school diploma or equivalent required
• Strong
  organizational skills with attention to detail
• Ability
  to manage multiple priorities in a fast-paced environment
• Strong
  communication skills (written and verbal)
• Customer
  service mindset with a sense of urgency
• Basic
  computer skills (Microsoft Office required; Sage/ERP experience a plus)
• Ability
  to work independently and problem-solve effectively

Work Environment

• Office-based
  role with frequent coordination across departments
• Ability
  to lift up to 50 lbs and move equipment as needed
• Occasional
  travel to other locations for training or support

Why Join JM Test Systems?

• Medical,
  Dental, and Vision benefits effective the first of the month following
  your start date
• Paid
  Time Off (PTO) and paid holidays
• 401(k)
  with company match
• Life
  and disability insurance options
• Health
  savings options (HSA, if applicable)
• Employee
  referral bonus program
• Career
  growth and advancement opportunities 

Please visit our careers page to see more job opportunities.