Encore are a global event technologies company that specialises in hybrid and in-person events that connect and inspire.

At Encore we believe in creating memorable event experiences that engage and transform organisations by serving as an invaluable partner on our customers’ journey to success.

With our “Great Place To Work “certification, we offer a supportive and inclusive environment where your unique skills and perspectives are celebrated. If you’re ready to be part of a team that’s shaping the future of events and make a meaningful impact, apply now and let’s transform events together.

The Opportunity

We’re looking for a Workforce Manager who can lead workforce planning in a dynamic, multi‑site environment — balancing commercial outcomes, service delivery and people engagement. This role goes beyond day‑to‑day scheduling; it’s about improving how workforce decisions are made, supported and adopted across the business.

You’ll partner closely with Sales, Operations, Production and senior leaders to translate demand into labour plans with clear cost, safety and compliance guardrails, while leading your team through ongoing change and improvement.

Core Responsibilities

Leading strategic workforce planning using data, trends and predictive insights
Managing a team of Workforce Coordinators through clear priorities, standards and trust
Working by exception — focusing attention where risk, cost or service thresholds are breached
Influencing stakeholders (including SLT) through insight‑driven recommendations, not just reports
Improving team engagement, ownership and capability as operational models evolve
Balancing labour efficiency, compliance and crew experience in high‑pressure environments

About You?

Bachelor’s Degree or equivalent experience
Demonstrated leadership and management skills
Strong written and verbal communication, interpersonal, and customer-service skills
Ability to successfully interact and support all levels of management within the organization
Strong analytical ability
Regional management role/multi location management role
Excel/data analysis skills

Why Join Us?

Be a part of our mission to bring people together, facilitate ideas and build relationships for our customers’ and enjoy all the perks that we offer:

“Great Place To Work” certification, ensuring a supportive and engaging work environment
Diversity, equity, and inclusion programs that foster a welcoming and inclusive workplace for all
Wellness initiatives to prioritise your physical and mental well-being
Ample opportunities for career progression and professional growth
Commitment to sustainability initiatives, contributing to a greener future
Salary packaging options

At Encore, we value our people as our most valuable asset. We prioritise equal opportunities and embrace diversity in all its forms. As a Circle Back Initiative Employer, we are committed to responding to each and every applicant. If you fit some of the requirements but not all, we encourage you to apply and have a chat with our team to learn more about this opportunity.