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Posted 3d ago

Operations Support - De Pere, WI

@ WEL Companies
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De Pere, Wisconsin, United States
$60k-$65k/yrOnsiteFull Time
Responsibilities:Plan freight, Coordinate drivers, Monitor shipments
Requirements Summary:High School diploma required; some college in logistics or business preferred; 3+ years in transportation; AS400 experience a plus; proficient in MS Office; quick learner of proprietary software; strong communication; detail oriented; team player.
Technical Tools Mentioned:AS400, Microsoft Office, Windows
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Job Description

POSITION SUMMARY




The Operations Support Representative at WEL Companies is responsible for executing and maintaining daily transportation operations across planning, driver support, and customer service. This role serves as a central point of coordination between drivers, dispatch, and customers to ensure freight is planned, executed, and delivered on time. This position is accountable for real-time issue resolution, proactive communication, and maintaining service performance standards. Success in this role requires strong decision-making, urgency, and the ability to manage multiple operational priorities simultaneously.



 




ESSENTIAL FUNCTIONS




  • Plan and assign freight to drivers in alignment with service requirements, driver availability, and operational efficiency

  • Provide clear direction and support to drivers to ensure safe, compliant, and on-time execution

  • Monitor and track shipments and driver performance, including on-time service, ETA/PTA accuracy, and utilization

  • Communicate proactively with drivers, dispatch, and internal teams to address delays, service risks, and operational disruptions

  • Identify and resolve issues in real time, including service failures, breakdowns, and scheduling conflicts, to minimize impact to customers

  • Serve as the primary after-hours point of contact for customer inquiries, ensuring timely and accurate communication and issue resolution

  • Analyze operational data and reports to support service performance, fuel efficiency, and compliance with food safety standards

  • Collaborate with dispatch and planning teams to adjust schedules, recover service, and maintain customer commitments

  • Support overall operational readiness by ensuring next-day planning gaps, driver availability, and service risks are addressed prior to shift end

  • Perform additional duties as assigned to support operational needs



Reasonable Accommodations Statement



To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.