Reports to: Cindy Gonzalez, Operator

Objective: 

The Office Manager/Assistant oversees, manages, and processes the financials of Chick-fil-A at The RIM as well as reconciles and maintains company records. 

Role and Expectations

 As Office Manager/Assistant, you have the responsibility for maintaining the integrity and purpose of our vision “FIRST”. You will be directing the daily operations of a quick service restaurant, ensuring compliance with company standards in all areas of operations, including production, preparation, customer relations, restaurant maintenance and repair, inventory management, team management, financial accountability, ensuring the highest quality products and services are delivered to our customers, and other duties as required.  

Working Knowledge Of: 

·      HR/Payroll

·      Daily executions of operations 

·      Inform

·      Emails

·      Door Dash

·      Share Table 

·      Daily Report

·      Invoicing

·      EOM

Required Skills:

·      How FCR works and what makes a profitable business

·      Working knowledge of @CFA home, Inform, Service Point, HR/Payroll menus, CEM reports, and Dashboards

·      Full working knowledge of front counter, drive thru, and kitchen 

Characteristics:

·      Good Character/ Honest

·      Trustworthy

·      Team Player

·      Positive Attitude

·      Teachable

·      Strong Communicator 

·      High Energy 

·      Determination

·      Initiative

·      Competent

·      Innovative

·      Disciplined

·      Technical Ability 

·      People Developer 

Responsibilities: 

1. Pay all suppliers monthly

2. Input and process payroll bi-weekly 

3. Collect all outstanding balances within 60 days 

4. End of Month 

a. Enter all month-end data and complete transfers daily

5. Email custom notes to the restaurant accountant daily

6. Connect regularly with the Operator to guarantee excellence in communication regarding the financials of the organization. 

7. Connect as needed with the Operator and Directors of Operations on financial execution at the restaurant level. 

8. Check and read emails

Summary of Expectations: 

1. Pay Suppliers 

a. Input, pay, and confirm all invoices for accuracy/reporting. 

b. Facilitate as needed the negotiating and renewing of supplier contracts. 

c. Maintain supplier relationships and accountability, working as needed with restaurant operational leadership and/or the operator. 

d. Initiate communication regarding service/product discrepancies and immediately seek corrective action.

2. Payroll 

a. Process payroll bi-weekly, insuring accurate payments through appropriate deductions, etc. b. Annually process W-2 printing/distribution to current/past employees. 

3. Collections 

a. Monitor financial reports for any recurring issues and follow up with appropriate leaders. b. Maintain current records for all customers, including tangible files and digital documentation. c. Ensure all customer balances are collected within 60 days. 

b. Analyze any outstanding balances that are over 30-days past due and send additional 

statements/communication to the appropriate parties. 

c. Ensure proper documentation is on file for tax-exempt customers.

4. Organizational Alignment 

a. Connect as needed with Operator on any issues regarding data entry/record keeping at the restaurant level. 

b. Connect as needed with Operator on any financial questions regarding organizational procedures/etc. 

 5.  Emails

a. Read, delegate, and execute any information needed to the operator and leaders 

Requirements

• Must be 18 years of age or older