Ellucian powers innovation for higher education, partnering with approximately 3,000 customers across 50 countries, serving more than 21 million students. Ellucian's AI-powered platform, trained on the richest dataset available in higher education, drives efficiency, personalized experiences, and strengthened engagement for all students, faculty and staff. Fueled by decades of experience with a singular focus on the unique needs of learning institutions, the Ellucian platform features best-in-class SaaS capabilities and delivers insights needed now and into the future. These solutions and services span the entire student lifecycle, including data-rich tools for student recruitment, enrollment, and retention to workforce analytics, fundraising, and alumni engagement. Ellucian's innovative solutions, vast ecosystem of partners and user community of more than 45,000 provides best practices leading to greater institutional success and achieving better student outcomes.

As a Senior Applications Administrator at Ellucian, you will contribute to the design, implementation, and maintenance of the Atlassian Cloud and Datacenter applications Confluence, Jira and Bitbucket that power our business. As Ellucian continues its transformation into an AI-First organization, this role will make use of AI powered technologies including but not limited to Rovo to improve teams abilities and guide our internal partners in their use of these tools. 

In this role, you will support the stability, performance, and continuous improvement of our Atlassian applications while collaborating across engineering, development, professional services, operations, and security teams. Your work will help ensure that these teams make full use of these applications to operate effectively and efficiently.

Where you will make an impact

• Atlassian Cloud Utilization: Promote and implement solutions that meet business and technical requirements. Apply established best practices and adhere and promote defined standards.
• Deployment & Configuration: Support the deployment, configuration and customization of projects, spaces, applications and services. Ensure smooth integration and consistent operation across environments.
• Troubleshooting & Support: Provide technical support for applications and assist in resolving complex issues. Work to minimize downtime and maintain reliability.
• Security & Compliance: Implement security best practices to protect applications and data. Support compliance with industry standards and regulatory requirements.
• Performance Monitoring: Monitor cloud and datacenter performance and identify areas for improvement. Use performance metrics and monitoring tools to help optimize services and enhance user experience.
• Automation & Optimization: Develop and maintain automation scripts to streamline cloud operations. Contribute to ongoing efforts to improve efficiency, consistency, and reliability across environments.
• Documentation: Develop and maintain documentation including user guides, best practices, and troubleshooting procedures.
• Continuous Improvement: Stay informed on industry trends and evolving technologies. Identify opportunities to enhance service quality.
• Collaboration: Work closely with development, operations, security, and data teams to ensure cloud solutions support business requirements, including AI-enabled functionality where applicable.
• Team Contribution: Share knowledge, provide peer guidance, and contribute to a collaborative and accountable engineering environment.

What you will bring

• 4-6 years of experience in Atlassian administration, preferably in SaaS environments
• Strong understanding of Atlassian best practices for usage and management of the applications.  
• Moderate project management experience
• Strong understanding of configurations and customization for projects/spaces and work items. 
• Strong understanding of Atlassian Guard and identity and access management 
• Proficiency with cloud management tools and technologies
• Strong troubleshooting and problem-solving skills
• Effective interpersonal and communication skills, with the ability to collaborate across cross-functional teams
• Attention to detail and commitment to producing high-quality work
• Ability to manage multiple tasks and priorities in a dynamic environment
• Interest in continuous learning and improving processes and capabilities

• Comprehensive health coverage: family major medical expenses, dental and life insurance.
• Christmas bonus 30 days
• Saving fund
• Monthly food coupon
• 15 workdays vacation
• Thrive Flex Program that allows you to contribute towards your health, financial or learning interests
• 5 charitable days to support the community that supports us
• Diversity and inclusion programs that promote employee resource groups such as: Women in Technology, Pride and Go Green to name a few.
• Parental leave
• Employee referral bonuses to encourage the addition of great new people to the team
• We Foster a learning culture with:
  • Tuition Reimbursement Assistance 
  • Professional development opportunities
  • LinkedIn Learning

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