At Synopsys, we’re at the heart of the innovations that change the way we work and play. Self-driving cars. Artificial Intelligence. The cloud. 5G. The Internet of Things. These breakthroughs are ushering in the Era of Smart Everything. And we’re powering it all with the world’s most advanced technologies for chip design and software security. If you share our passion for innovation, we want to meet you.
We are looking for a Business Process professional to join the SSG Operations Team. The ideal candidate would be a highly detailed, accountable, professional that thrives in a fast-paced environment who will partner closely with the services organization to identify, prioritize, and deliver on their operational needs. This role will blend strategic thinking with on-the-ground execution to enable the services team to drive growth and investment strategies. Bringing a deep desire to understand the “whys” in the data and an innate curiosity to problem solve, you will have outsized impact on our teams’ success. Be part of the team that manages our global instance of Kimble, supporting over 900 Services users worldwide.
Key Responsibilities:
Drive operational transparency: Document and train on existing processes, procedures, and systems. Identify opportunities to scale and improve day-to-day operations.
Ensure data integrity: Implement regular data, governance, and hygiene processes. Proactively maintain high levels of quality, accuracy, and process consistency, and drive improvement.
Consistent and frequent follow-up and status updates with internal staff, management, and vendors to ensure process to ensure requests move along appropriately.
Proficient in Excel / analytics tools and ability to own and drive cross-functional projects
Become the PSA tool (Kimble) subject-matter-expert (SME) for the Services team
Support the SSG Operations team in maintaining PSA user and back-end data
Work within the greater organization on building and maintaining standard and ad-hoc reports.
Deliver on insights and analytics for Professional Services, Surveys, Capacity Planning, Services Utilization, Workforce Planning, Services Bookings, and Revenue Forecasting
Deliver comprehensive monthly and quarterly update on Financial, Operational, Customer and Employee KPIs
Experience in Services Engagement lifecycle a plus
Qualifications and Experience:
Possess troubleshooting skills and attention to detail
Able to learn business processes and software systems on the fly
Able to work individually or as part of a cross-functional team
Excellent written and verbal communication skills, with stakeholders at all levels
Proficient with Microsoft Office Suite, with advanced Excel skills
Highly organized and accountable; able to develop, manage, and coordinate projects across teams in support of a common goal. Delivers projects on-time and with high-quality
Understanding of Services Business
Preferred Experience
5+ Years’ experience working for a Professional Services / Consulting team with a deep understanding of the underlying business model and key processes within a services organization
Knowledge of CRM and Professional Services Automation tools preferred, but not required (e.g., Kimble/Kantata, Salesforce)
Knowledge of SAP preferred, not required
Tableau and PowerBI experience a plus
Bachelor's Degree in Business preferred, or equivalent combination of education, training, and experience
Synopsys considers all applicants for employment without regard to race, color, religion, sex, gender preference, national origin, age, disability, or status as a Covered Veteran in accordance with federal law. In addition, Synopsys complies with applicable state and local laws prohibiting discrimination in employment in every jurisdiction in which it maintains facilities. Synopsys Inc. also provides reasonable accommodation to individuals with a disability
We are looking for a Business Process professional to join the SSG Operations Team. The ideal candidate would be a highly detailed, accountable, professional that thrives in a fast-paced environment who will partner closely with the services organization to identify, prioritize, and deliver on their operational needs. This role will blend strategic thinking with on-the-ground execution to enable the services team to drive growth and investment strategies. Bringing a deep desire to understand the “whys” in the data and an innate curiosity to problem solve, you will have outsized impact on our teams’ success. Be part of the team that manages our global instance of Kimble, supporting over 900 Services users worldwide.
Key Responsibilities:
Drive operational transparency: Document and train on existing processes, procedures, and systems. Identify opportunities to scale and improve day-to-day operations.
Ensure data integrity: Implement regular data, governance, and hygiene processes. Proactively maintain high levels of quality, accuracy, and process consistency, and drive improvement.
Consistent and frequent follow-up and status updates with internal staff, management, and vendors to ensure process to ensure requests move along appropriately.
Proficient in Excel / analytics tools and ability to own and drive cross-functional projects
Become the PSA tool (Kimble) subject-matter-expert (SME) for the Services team
Support the SSG Operations team in maintaining PSA user and back-end data
Work within the greater organization on building and maintaining standard and ad-hoc reports.
Deliver on insights and analytics for Professional Services, Surveys, Capacity Planning, Services Utilization, Workforce Planning, Services Bookings, and Revenue Forecasting
Deliver comprehensive monthly and quarterly update on Financial, Operational, Customer and Employee KPIs
Experience in Services Engagement lifecycle a plus
Qualifications and Experience:
Possess troubleshooting skills and attention to detail
Able to learn business processes and software systems on the fly
Able to work individually or as part of a cross-functional team
Excellent written and verbal communication skills, with stakeholders at all levels
Proficient with Microsoft Office Suite, with advanced Excel skills
Highly organized and accountable; able to develop, manage, and coordinate projects across teams in support of a common goal. Delivers projects on-time and with high-quality
Understanding of Services Business
Preferred Experience
5+ Years’ experience working for a Professional Services / Consulting team with a deep understanding of the underlying business model and key processes within a services organization
Knowledge of CRM and Professional Services Automation tools preferred, but not required (e.g., Kimble/Kantata, Salesforce)
Knowledge of SAP preferred, not required
Tableau and PowerBI experience a plus
Bachelor's Degree in Business preferred, or equivalent combination of education, training, and experience
Synopsys considers all applicants for employment without regard to race, color, religion, sex, gender preference, national origin, age, disability, or status as a Covered Veteran in accordance with federal law. In addition, Synopsys complies with applicable state and local laws prohibiting discrimination in employment in every jurisdiction in which it maintains facilities. Synopsys Inc. also provides reasonable accommodation to individuals with a disability