Description

Provide world class technical support and service for the fleet group, fab group, and customers on issues that may arise, provide startup and commissioning services on custom build, customer sold projects, and provide warranty administration as needed. We are looking for a hands-on leader, who is technically savvy, and can work well with all levels of the team. 

Requirements

Duties/Responsibilities:

• Work with and assist in day-to-day technical support operations, which encompasses advanced troubleshooting, customer service issues, sold custom package startups, and RMAs.
• Ensure all field technical issues and concerns are addressed in a timely manner, encourage involvement from all staff, and foster a positive team environment.
• Work closely with the fleet group in identifying repeat issue and recommend/implement package modifications/changes with the engineering group as needed.
• Work with management to address field issues with package operational/programming changes and implement the changes for existing fleet packages.
• Provide field level training for fleet technicians on package operations, new controller configurations and package control modifications.
• Provide startup and commissioning of custom- built engineered product sold compressor packages.
• Perform other duties assigned by management.

Supervisory Responsibilities:

• None

Summary

Work Environment

Mental: Clear and conceptual thinking ability; excellent judgment, troubleshooting, problem solving, analysis, and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines

Physical: While performing the duties of this job, the employee is regularly required to sit for long periods of time and use hands to finger, handle, or feel, such as keyboarding and writing.  The employee frequently is required to reach with hands and arms and talk and hear. Must have visual acuity to read and draft reports, memos, letters, etc. Specific vision abilities required by this job include vision adequate for the incumbent to perform the responsibilities and functions of the job efficiently.  Must be able to speak and communicate clearly.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Competencies (Knowledge, Skills and Abilities)

• Excellent verbal and written communication skills.
• Proficient in Microsoft Office Suite and Adobe Creative Suite or other similar design software.
• Organized with attention to detail.
• Ability to work independently on an assignment.
• Ability to work collaboratively as a member of a team.

Educational and Experience Requirements

• Associates or Equivalent Experience
• 3-5 years’ experience in a similar role
• Leadership, planning & organizational skills required
• Must have excellent problem solving and analytical skills
• Demonstrated ability to work in a team environment with the engineering and fleet groups to
  achieve the goals of the company.
• Knowledge of the operational requirements for both, reciprocating, and rotary screw compressor
  packages.
• Knowledge of electromechanical components, such as PLC’s, VFDs, end devices, and HMIs.
• Must be willing and able to travel within the S&R Compression operating areas.