We are hiring a high-performing Customer Service Representative based in Chandigarh. This role is designed for individuals with exceptional communication and people skills who thrive in customer-facing environments. You will be responsible for managing customer interactions, follow ups, and coordination with internal teams using clearly defined processes and tools.

This position is ideal for someone who takes ownership of their work, communicates with confidence and clarity, and wants to grow into more responsibility over time.

Key Responsibilities

• Communicate with customers professionally via phone, email, and internal systems
• Handle customer questions, updates, and concerns with empathy and confidence
• Maintain accurate records of all customer interactions and follow ups
• Use calendars and task management tools to schedule and track customer touchpoints
• Follow defined workflows to ensure nothing falls through the cracks
• Coordinate internally to ensure customer requests are addressed on time
• Meet daily and weekly performance expectations related to responsiveness and follow through