SERVICE BDC REPRESENTATIVE – AUTOMOTIVE

Full-Time | Hourly + Bonus

Overview

Subaru South Charlotte is hiring a Service BDC Representative to support our high-volume service department. This role focuses on inbound/outbound communication, appointment scheduling, and driving customer retention. This is a performance-driven position with clear expectations and strong earning potential.

Responsibilities

• Handle inbound/outbound calls, texts, and emails

• Schedule and confirm service appointments

• Follow up on missed appointments, declined services, maintenance intervals, and recalls

• Re-engage inactive customers to drive retention

• Document activity in CRM/DMS (CDK preferred)

• Coordinate with Service Advisors for a smooth experience

Performance Expectations

• High daily activity (calls, texts, emails)

• Appointment setting and show rate accountability

• Consistent follow-up and task completion

• Team-focused, results-driven mindset

Compensation

• Hourly base + performance-based bonuses

• Bonus tied to appointments set & shown and productivity

• Paid through payroll (W2)

Benefits

• Health, dental, vision (if applicable)

• Paid time off

• Growth opportunities within the dealership

Qualifications

• BDC, call center, or customer service experience preferred

• Automotive experience is a plus

• Strong communication and organization skills

• Ability to multitask in a fast-paced environment

• Reliable, goal-oriented, and team-focused

Why Join Us

• High-volume, stable service department

• Clear expectations and structured processes

• Opportunity for advancement into Service Advisor roles

Apply Now

Submit your application to be considered.

We are an equal opportunity employer and prohibit discrimination/harassment with regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.