The CCR is the first representative of MLCHC to our patients. In this role, they must provide the highest level of customer service, actively working to help the patient in a warm, helpful, and empathetic manner. The CCR is also accountable for important administrative and clerical functions to support the dental team and keep patient records accurate and current. 

Responsibilities 

• Provides excellent service, information and support to patients and colleagues on the phone and in person. 
• Manages dental appointment scheduling according to established procedures. 
• When making appointments and at check in, ensures the accuracy of general patient information in the practice management system (Centricity). 
• Communicates and supports patient with dental treatment costs. 
• Responsible for referral management according to established procedures. 
• Responsible for processing sliding fee applications according to established procedures. 
• Supports patients and the medical team by accessing information, relaying requests and troubleshooting problems. 
• Successfully adapts to changes in EHR and practice management systems, workflows and processes, and improvement efforts, including participating in employee training.