About Us:
At AssistIQ we are dedicated to creating a more efficient and transparent healthcare supply chain by fixing one of the core problems - providers lack accurate data and insights on their supply and implant usage. Our AI-driven software solution provides highly accurate, seamless capture of supply and implant usage in real-time, and generates actionable insights to healthcare systems, enabling better revenue capture and reduced waste, ultimately leading to better value of care and better outcomes for patients.
About the Role:
As a Senior Implementation Manager, you will lead complex, multi-site deployments of AssistIQ’s platform across surgical suites and procedural areas in hospitals throughout North America. You will own end-to-end implementation, drive execution excellence, and play a key role in shaping scalable processes that support AssistIQ’s growth.
This role goes beyond execution; you will act as a strategic partner to customers, a mentor to Implementation Managers, and a key voice in cross-functional collaboration with Product, Customer Success, and Leadership teams.
Your ultimate goal is to ensure seamless adoption of AssistIQ’s solution while delivering measurable value to customers.
We are looking for someone who thrives in a fast-paced, entrepreneurial environment and can confidently manage ambiguity and competing priorities. You will be expected to anticipate risks, influence outcomes, and elevate both customer experience and internal execution standards.
We would expect you to comfortably move between clinical teams (e.g. nurses, physicians) and administrative stakeholders (e.g. finance, procurement). Teamwork, professionalism, confidentiality, project management, understanding of software products and communication are essential.
Given the nature of startup life, the role of the Sr. Implementation Manager is dynamic with priorities evolving regularly.
Responsibilities:
- Lead implementations of product at customer locations from discovery to live deployment, including but not limited to:
- Owning end-to-end implementation for singular or multi-site deployments from discovery through go-live and stabilization.
- Serving as an on-site leader during critical phases of implementation, acting as the face of AssistIQ and ensuring high-quality customer experiences.
- Identifying product gaps and effectively communicating them to the customer and internal product team, outlining the risks to implementation.
- Translating customer needs and field insights into actionable product feedback, influencing product prioritization and feature development.
- Identifying and escalating potential risks to the implementation scope or timeline in a timely manner.
- Building and maintaining relationships across clinical, operational, and IT stakeholders.
- Completing on-site training for end users and ensuring end user acceptance.
- Ensuring a smooth transition to customer success post go-live.
- Continuously improve implementation processes, including:
- Evolving training materials for superusers and other clinical teams, as required, striving for standardization and scalability.
- Refining implementation playbook and processes, leveraging feedback from customers.
- Be the “boots on the ground” to drive product improvements and expansion opportunities:
- Partner with the product team to improve product post go-live by gathering and delivering product feedback to the product team and understanding the strategic impact of any requested / required features.