CenturyLink is an industry-leading provider of communications, high speed Internet and entertainment services from coast to coast. Our combination of business and residential service solutions – including home and wireless voice solutions and digital television – provide innovative solutions to our customers. CenturyLink is proud to be a participant in the U.S. General Services Administration Networx program, the largest communications services contract in the world. CenturyLink offers you the opportunity to develop and cultivate your career as we lead the communications industry into the future.
Job Description:As a successful Retention Center Sales and Service Associate you will be working in a call center promoting and selling CenturyLink products and services to residential customers. In this exciting and fast paced position you will be responsible for the following:
Perfect the customer experience by providing excellent service on every call!
Receive inbound calls from CenturyLink residential customers.
Meet required sales objectives by selling CenturyLink products and services
Consult with customers to gather information and make recommendations for their communication and entertainment needs
Use various computer systems (20 or more)/screens simultaneously to process sales and service orders
Build and maintain strong customer rapport
Consult, multi-task, and problem solve with the customer
Additional Information:All your information will be kept confidential according to EEO guidelines.
No Discrimination. We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training. Any offer of employment is contingent upon the results of a pre-employment drug test and background check.