Customer Demand Planner � North America (Remote)

North America, Remote

Advancing the Future of Freshness�, Together

AgroFresh is a fast-moving, dynamic company dedicated to delivering integrated near- and post-harvest solutions for more freshness and quality, every step of the way from harvest to home. From next-gen digital monitoring and analytics and plant-based coatings to integrated fungicide solutions and SO2 generating sheets for more intelligent packaging, you can count on us for a full suite of near- and post-harvest solutions that help enhance quality and extend the shelf life of your fruits and vegetables.

When you work at AgroFresh, you work with the leading experts in near- and post-harvest technologies to proactively solve the most pressing challenges. Imagine a world where the produce supply chain has more time every step of the way. Where products get to consumers exactly as the grower intended. Where food loss is minimized, sustainability maximized, and business empowered. This is the world of Smarter Freshness.

What the Role Delivers

The Demand Planner & Customer Service Support role is responsible for developing accurate demand forecasts, ensuring product availability, and supporting key customer accounts with exceptional service. This hybrid position bridges supply chain planning and customer-facing operations, helping the organization maintain optimal inventory levels while delivering a smooth, reliable customer experience.

You�ll work closely with Sales, Supply Planning, Operations, and Customer Service teams to translate market insights and customer needs into actionable demand plans.

Key Responsibilities
In order of relative importance

• Develop, maintain, and improve short- and long-term demand forecasts using historical data, market trends, and customer insights.
• Analyze forecast accuracy and identify root causes of variances.
• Collaborate with Sales, Marketing, and Operations to incorporate promotional activities, new product launches, and customer-specific events into the forecast.
• Monitor inventory levels and recommend adjustments to ensure product availability while minimizing excess and obsolescence.
• Prepare and present demand planning reports for S&OP (Sales & Operations Planning) meetings.
• Serve as a point of contact for key customer accounts, supporting Order to cash process, invoicing and issue resolution.
• Assist with processing customer orders, scheduling/tracking shipments, and coordinating with logistics to resolve delivery issues.
• Provide customers with product availability updates, lead times, and order status information.
• Proactively address potential service disruptions related to supply constraints.
• Support escalations by investigating root causes and coordinating corrective actions across internal teams.

Who to Work With

Primary internal and external stakeholders

• Account Management team, Customers, Distributors for demand
• 3rd party Vendors and Service providers
• Logistics providers
• Internal Supply Planning and Sourcing teams
• Internal Customer Service
• NAR Operations Director, reporting manager.

How We Work
AgroFresh core competencies � those in italics apply for people leaders

• Accountability for Results
• Mindset for Growth
• Customer Centricity
• One AgroFresh
• Owns the Talent

What the Job Requires

• Bachelor�s degree in Supply Chain, Business, Operations, or related field.
• 2�5 years of experience in demand planning, supply chain, or customer service (or a combination).
• Strong analytical skills with proficiency in Excel; experience with forecasting tools or ERP systems is a plus.
• Excellent communication and relationship-building abilities
• Ability to manage multiple priorities in a fast-paced environment.
• Detail-oriented, proactive, and comfortable working cross-functionally.
• Occasional travel (approximately 15%) is required.

What to Have Done and Know How to Do

These skills and experiences are highly desirable; however, they do not preclude exceptions based on an individual�s performance history and demonstrated potential.

• Experience with planning and S&OP processes
• Knowledge of statistical forecasting methods
• Experience with SAP ERP system
• Experience working with Logistics providers
• Customer Service experience a plus

Why Work Here

• We work every day to improve the quantity and quality of fresh produce and reduce food waste � that is important to every person on the planet!
• We have a rich history and are known for our quality products.
• We have an enterprising spirit and are looking for like-minded problem-solvers to help us accomplish our goals.
• We focus on the Critical Few priorities that are important for us and our customers and then hold ourselves accountable to deliver.
• We are growing and transforming � both our business and the industry.
• We are committed to developing our colleagues and helping you advance in your career.
• We offer competitive compensation and benefits packages.

Local Details

• Role is Remote within the US with occasional travel required