Job Summary

Under the direction and supervision of the Security Department’s chain of command, the Security Officer will perform security services through interaction with the public, patients, and employees. Provides security at specific locations, responds to security issues, provides access assistance as requested, reports suspicious circumstances and emergencies, and completes other duties as assigned. This person is responsible for protection of designated areas to ensure the safety of the public, patients, employees, and property of Roosevelt General Hospital. Actively participates in outstanding customer service and accepts responsibility in maintaining relationships that are equally respectful to all.

Essential Job Responsibilities

• Promote the mission, vision, and values of the organization
• Periodically tours buildings and grounds, examining doors, windows, to determine that they are secure and not tampered with
• Confronts unauthorized persons for questioning, routes or detains them, or telephones police for assistance, according to circumstances
• Sounds fire signal to alert fire department and hospital personnel in event of fire to extinguish fire
• Patrols hospital grounds to detect unauthorized persons or vehicles
• Checks cars and verifies if vehicles are parked in restricted areas, such as fire zones, turnarounds, ambulance entrances or reserved parking spaces
• Checks exterior lighting and access routes to emergency and fire entrances
• Escorts personnel to and from parking lots or between buildings as requested
• Answers visitor’s questions concerning locations of various offices, rooms, and other areas within the hospital

Non-Essential Functions

• Performs other duties as assigned.

Roosevelt General Hospital (RGH) is committed to providing safe, quality care to patients.  Employees are required to adhere to the Values of RGH.

 Integrity 

• We are committed to honesty and ethical principles, where our words and actions reflect our dedication to fostering strong relationships and maintaining professional credibility. 
• We take accountability for our actions and their impact on others, consistently honoring our commitments and upholding moral standards and values in every situation. 

Learning 

• We promote personal growth and professional excellence by embracing continuous learning through training, mentorship, and constructive feedback. 
• We foster a collaborative culture driven by curiosity and critical thinking, encouraging staff to ask questions, seek answers, and share knowledge. 

Innovation 

• We confidently embrace changes in technology, processes, and practices, encouraging strategic risk-taking and creativity to enhance healthcare delivery, patient safety, and the quality of care. 
• We collaborate with partners from other hospitals, academic institutions, industry leaders, and community organizations to promote continuous improvement and remain at the forefront of advancing healthcare outcomes. 

Kindness 

• We engage in open communication with patients, families, and colleagues to understand their needs and concerns, while respecting their differences and upholding their dignity. 
• We foster a nurturing environment where individuals feel supported, understood, and valued, strengthening relationships, promoting growth, and enhancing the overall well-being of all. 

Excellence 

• We strive to be a model rural healthcare facility, setting high standards in healthcare delivery and ensuring exceptional patient satisfaction within the communities we serve. 
• We take pride in our accountability and fiscal responsibility, skillfully balancing costs and outcomes to guarantee that superior patient care is always delivered. 

Unity 

• We collaborate across departments and disciplines to deliver effective and compassionate healthcare, working alongside patients, families, and community partners to ensure seamless coordination of care and achieve our common goals of wellness and healing. 
• We prioritize open communication and mutual respect, empowering our teams to collaborate effectively by acknowledging and celebrating the unique contributions and strengths of each individual.

Qualifications

• High school diploma or equivalent

• Current Basic Life Support (BLS) certification or must be obtained within thirty (30) days of hire

• State of New Mexico Guard Card Level 1, 2 or 3 certification or must be obtained within six (6) months
• Ability to read, write and communicate in the English language
• Must possess a valid New Mexico driver’s license with a clear record

Professional Requirements

• Adhere to dress code, appearance is neat and clean.
• Complete annual education requirements.
• Maintain patient confidentiality at all times. 
• Report to work on time and as scheduled.
• Wear identification while on duty.
• Maintain regulatory requirements, including all state, federal and local regulations. 
• Represent the organization in a positive and professional manner at all times.
• Comply with all organizational policies and standards regarding ethical business practices.
• Communicate the mission, ethics and goals of the organization.
• Participate in performance improvement and continuous quality improvement activities.
• Attend regular staff meetings and in-services.

Knowledge, Skills, and Abilities  

• General knowledge of security services
• Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.
• Ability to read and understand equipment operation manual.
• Strong organizational and interpersonal skills
• Ability to determine appropriate course of action in more complex situations
• Ability to work independently, exercise creativity, be attentive to detail, and maintain a positive attitude
• Ability to manage multiple and simultaneous responsibilities and to prioritize scheduling of work
• Ability to maintain confidentiality of all medical, financial, and legal information
• Ability to complete work assignments accurately and in a timely manner
• Ability to communicate effectively, both orally and in writing
• Ability to handle difficult situations involving patients, physicians, or others in a professional manner
• Ability to manage own time in an efficient and productive manner
• Ability to understand written sentences and paragraphs in work related documents

Physical Requirements and Environmental Conditions  

• Work irregular hours including after hours as needed to include working day, evening or night shifts as assigned including on call hours.
• Work in varying degrees of temperature (heated or air conditioned)
• Work under stressful conditions
• Physically demanding, high-stress environment
• Exposure to blood and body fluids, communicable diseases, chemicals, radiation, and repetitive motions
• Pushing and pulling heavy objects on a consistent basis
• Full range of body motion including handling and lifting objects on a consistent basis
• Manual and finger dexterity on a consistent basis
• Hand and eye coordination 
• Standing and walking for extensive periods of time
• Lifting and carrying items weighing up to 50lbs.
• Corrected vision and hearing to within normal range
• May be required to work in confined spaces, on ladders, and in adverse weather conditions.