Purpose of Position:

Coordinate the overall interdisciplinary plan of care for a patient, serving as the liaison between patient/family and healthcare personnel to ensure necessary care is provided promptly and effectively. Responsible for scheduling, organizing and managing all aspects of a patient’s healthcare maintenance and treatment. Their duties include helping patients’ complete paperwork, expedite patient care referrals, communicating with a healthcare team about a patient’s treatment plan and educating patients about resources and options for managing their health. 

Uphold the organization’s vision, mission, and corporate values.  Demonstrate understanding of and compliance with organization’s policies, procedures, code of conduct and work rules.

Essential Functions:

•  Promote patients' independence by continuing the plan of care established by providers and teaching patients and families to understand conditions, medications, and self-care skills
• Network with providers and agencies to provide ongoing follow-up and   care services, 
• Coordinate patient appointments for outpatient services, specialty clinics, and external clinics, and confirm travel arrangements
• Obtain medical records from other facilities and providers and verify records are complete before forwarding to Health Information Management
• Process patient referrals from NSHC and Specialty providers and track through Cerner Referral Management
• Place orders per provider request for labs, radiology, travel, and referrals
• Plan and organize specialty clinics and other events in support of healthcare promotion
• Act as a relief LPN in the Outpatient Clinic when necessary
• Perform other duties as assigned 

Personal Traits:

All Norton Sound Health Corporation employees are expected to consistently demonstrate the organization’s values: integrity, cultural sensitivity and respect for traditional values, continual learning and improving, compassion, teamwork and pride.  Employees are expected to demonstrate integrity, professionalism, accountability, cooperation with and consideration of others.

Required Knowledge:

All Norton Sound Health Corporation employees are expected to have general knowledge of typical office technologies such as computers, printers, copiers, fax machines, and typical office software.

Job Specific knowledge is listed below:

• Must have a specialized knowledge of the particular patient population 
• Knowledge of chart documentation
• Knowledge of referral services

Required Skills and Abilities:

All Norton Sound Health Corporation employees are expected to have a broad range of skills and abilities centered on a strong patient focus, efficient performance, and teamwork.   All employees should have patient/customer service skills, interpersonal skills and good communication skills.   All employees should have the ability to manage their time and organize their work to ensure efficient performance.   In addition, all employees should have the ability to follow policy, procedure and instructions, actively communicate with their supervisors to ensure understanding and manage their work accordingly.  Finally, all employees should have the ability to understand and manage patient/customer confidentiality.

Job specific skills and abilities are listed below: 

• Above average nursing skills
• Ability to manage heavy case loads
• Ability to communicate with and serve patients in very emotional circumstances

Minimum Requirements