MISSION

Responsible for the creation of the master production schedule, understanding, utilizing, and documenting the manufacturing constraints, monitoring its execution, escalating as necessary to ensure 100% customer satisfaction.  Manage customer systems; monitoring all facets of EDI to ensure accurate input to the MPS as well as effectively communicating to the manufacturing team and the customer base.

Responsibilities & Activities

Responsibility 1:

• Monitoring all on line customer systems to ensure 100% customer satisfaction


• Ensure customer shipping schedules are maintained, communicated, and accurate


• Complete management of multiple customer releases within ERP and release based systems


• Timely creation of weekly master production schedule for assembly and blow mold operations


• First point of contact for multiple OEM customers considering customer satisfaction and 100% on time delivery


• Solid understanding of manufacturing constraints


• Provide level load build plans

Responsibility 2:

• Communication of heijunka schedule making production plan timely, visual, and accurate


• Utilize master production schedule as main input to MRP providing supply base with accurate planning information


• Manage WIP and finished good inventory levels utilizing Kanban pull systems


• Parameter review for all finished good and WIP part numbers, ensuring accurate part planning and minimum inventory levels


• Exception management including reaction to escalations as issues occur; on call after hours as required


• Set up and monitor expedites to customers as needed


• Responsible for improving supply chain metrics including inventory, freight, customer delivery, systems compliance


• Monitor all inputs required for MPS execution, elevating and adjusting as required to ensure 100% on time delivery


• Customer Portals: Responsible to ensure customer requirements are met (including but not limited to: setting quality objectives, corrective and preventative actions, logistics information, customer score cards and customer portals. This includes production, new model and service.

Responsibility 3:

• Authority and responsibility to stop production when a quality or safety issue arises


• Work requires walking, talking, seeing, hearing, sitting, climbing, bending, stooping, grasping, crouching, pushing, balancing, reaching, kneeling, and standing


• Must be able to lift up to 33lbs on a regular basis


• Work requires working under high and low temperatures at certain times

Responsibility 4:

• Provides support, training  and coaches end users/operators during their shifts when needed


• Helps to unblock situation and applies contingency plan in case of PES issue


• Is in charge of the escalation process for software and hardware support


• Reports to the local PES Coordinator


• Forwards the blocking points and the enhancements requests


• Takes part in the Key Users’ “functional network”


• Opens support tickets and follows them till the complete resolution


• Receives support from central teams as need be, reports incident resolution to Local PES Coordinator

Integrated Management System (IMS)

For everyone out of MACO, Region Leadership Teams and Plant Managers :

Within his/her scope of responsibility, he/she respects the standards and rules in terms of Quality, Safety and Environment contributing to the IMS process management and improvement.