Job Purpose

The Storage Engineer is responsible for supporting and maintaining availability and performance of all disk storage & SAN switches in production as well as non-production environments. This individual works as part of a results-oriented service delivery team and supports other storage engineering & operations teams. Additionally, the Storage Engineer participates in root cause analysis of problems, identifies areas for process improvement, remediates issues, and executes tasks to deliver on project-based initiatives.

Responsibilities

• Provide L2 support for all disk storage related issues across the enterprise 
• Respond to and assist in production operations in a 24/7 environment 
• Provide support to and coordinate with internal users, operations staff, and vendor resources for root cause analysis
• Participate in an on-call rotation for after-hours support based on escalations 
• Provide technical analysis, resolve problems, and propose solutions
• Participate as a resource for project driven initiatives
• Identification and automation of manual tasks using scripting and application development

Knowledge and Experience

• Mid-level experience with a variety of disk storage subsystems and SAN switches including EMC, Hitachi, HPE, NetApp, Cisco and Brocade. 
• Deep understanding of SCSI, NFS and SMB protocols
• Disk Storage configuration management experience
• Hands on experience with storage-based replication technologies
• Automation tools 
• Strong speaking and written skills
• Top-tier critical thinking and problem-solving skills 
• Ability to work in a service-oriented team environment 
• Project Management, organization, and time management 
• Customer focused and dedicated to the best possible user experience 
• Able to communicate effectively with both technical and business resources 

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