Position Summary:

The role of a Guest Service Associate (GSA) is the first and last impression of the guest's entire 

experience, so it is important to always maintain a cheerful and positive attitude. A Guest Service 

Associate is able to work with like-minded individuals who share in their excitement and passion 

for Revealing Beautiful Skin. Even better, a GSA shapes the future of EWC and supports guests in 

feeling gorgeous, radiant, and confident in their own skin. Please note that this is a sales 

position.

Duties and Responsibilities:

•  Selling wax passes.

•  Opening and closing procedures of the center.

•  Managing the flow of guests in and out of the center and assisting with questions as needed. The 

Reservation Book regarding the guest's requests and associate's availability.

•  Responsible for educating all guests on European Wax Center's product portfolio, Strut 365™ and 

demonstrating products on guests, and benefits and savings of Wax Passes and consistency with 

waxing.

•  Responsible for maintaining the front of the center, including, but not limited to, restocking 

product shelves and refilling brochure and card holders.

•  Responsible for educating guests on current in-center promotions.

•  Responsible for checking their schedule on a weekly basis.

•  Responsible for arriving to work on time wearing the appropriate dress code and name 

tag.

•  Responsible for following all corporate policies and procedures.

•  Participation in community events and street team marketing when requested.

•  Participate in all weekly Strut Sessions (If Strut Session is on a day associate is not 

scheduled, the associate will attend a minimum of 1 Strut Session per month).

•  Participate on Strut Bloomfire by actively commenting on questions and posts.

•  Responsible for creating a memorable guest experience by utilizing EWC terminology and tailoring 

the scripts and standard responses while working in the location.

•  Responsible for maintaining and exceeding center and individual goals.

•  Responsible for center cleanliness

•  Other duties as assigned.