We are seeking an experienced and motivated Auto Repair Shop Manager / Salesperson to oversee daily operations, manage customer relationships, and drive shop sales. The ideal candidate has strong automotive knowledge, excellent communication skills, and a passion for delivering outstanding customer service.
Key Responsibilities:
Customer Service & Sales:
Key Responsibilities:
Customer Service & Sales:
- Greet customers, understand their vehicle concerns, and provide accurate repair estimates.
- Upsell recommended maintenance and repair services in a professional and transparent manner.
- Maintain strong relationships with repeat and new customers to ensure satisfaction and retention.
Shop Management:
- Supervise technicians and ensure all repairs are completed efficiently and accurately.
- Schedule jobs, allocate work, and monitor progress to meet deadlines.
- Maintain a clean, organized, and safe work environment.
Operations & Financials:
- Manage parts ordering, vendor relationships, and inventory levels.
- Track daily sales, labor hours, and profitability targets.
- Prepare and review work orders, invoices, and reports.
Team Leadership:
- Motivate and coach the team to achieve performance goals.
- Ensure compliance with company policies and safety standards.
- Support training and development of staff.