Field Service Technician
Pay: $24 – $34 per hour
Location: Greater Cincinnati, OH
Schedule: Monday–Friday, 7:00 AM – 4:00 PM (with overtime opportunities)
About Raymond Storage Concepts
Raymond Storage Concepts (RSC) is a leading provider of customized material handling solutions, focused on warehouse and fleet optimization. Headquartered in Cincinnati, we support customers through a network of regional locations, including Columbus and Louisville.
As an authorized sales and service center for The Raymond Corporation, we provide industry-leading equipment, service, and support to businesses across the region.
Position Overview
Are you a hands-on problem solver who enjoys diagnosing and fixing equipment? Whether your background is in automotive, heavy equipment, aviation, or another technical trade, your skills are highly valued here.
As a Field Service Technician, you’ll be part of a local service team made up of fellow technicians and a Team Leader who support each other daily. While you’ll travel to customer sites and work independently on service calls, you’ll never be on your own—you’ll have a team behind you to collaborate with, share knowledge, and help solve problems.
This role is ideal for someone who enjoys a mix of independent field work and being part of a tight-knit, team-oriented environment.
What You’ll Do
Diagnose and repair mechanical, electrical, and hydraulic issues on lift trucks
Travel to customer sites within your assigned territory
Perform preventive and scheduled maintenance
Accurately document all service work performed
Test equipment to ensure safe and proper operation
Collaborate with your Team Leader and fellow technicians to solve complex issues
Communicate with dispatch, parts, and sales teams to meet customer needs
Plan and manage daily service calls efficiently
Maintain a clean, organized service van and manage tools and parts inventory
Provide professional, customer-focused service at all times
Safely operate a company-provided service vehicle
What We’re Looking For
High school diploma or equivalent
1–3 years of relevant mechanical or technical experience preferred
Strong mechanical aptitude
Basic knowledge of mechanical, electrical, and hydraulic systems
Ability to read and interpret diagrams and schematics
Strong customer service and communication skills
Valid driver’s license with a clean driving record
What We Offer
Competitive hourly pay with overtime opportunities
3 weeks of paid time off (120 hours) starting your first year
8 paid holidays each year
Medical, dental, and vision insurance with multiple plan options
Company-paid basic life insurance and short-term disability
401(k) with company match
Health Savings Account (HSA) with annual company contributions
Flexible Spending Accounts (medical and dependent care)
Paid parental and maternity leave
Employee Assistance Program and supplemental benefits options
Referral bonus program
Employee discount program
Paid technical training and career development opportunities
Technician-Specific Perks
Company-provided service vehicle (fuel, maintenance, and insurance included)
Company-provided uniforms
Annual $200 boot allowance
Hand tool insurance at replacement cost
Tool loan program up to $1,000 after 90 days