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Posted 4d ago

Technical Consultant

@ Thales
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Johannesburg, Gauteng, South Africa
HybridFull Time
Responsibilities:establish relationships, support customers, pre-sales
Requirements Summary:5+ years IT and technical support experience; fluent English; external customer communication; telecom/SIM or security knowledge a plus.
Technical Tools Mentioned:Telecommunications, Security, M2M/IoT, Payment Technology, Semiconductor
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Job Description
Thales people architect identity management and data protection solutions at the heart of digital security. Business and governments rely on us to bring trust to the billons of digital interactions they have with people. Our technologies and services help banks exchange funds, people cross borders, energy become smarter and much more. More than 30,000 organizations already rely on us to verify the identities of people and things, grant access to digital services, analyze vast quantities of information and encrypt data to make the connected world more secure.

Main duties:

The TC will be in charge of technical interface for a telecommunication and also a relevant market business field of Gemalto for both devices and services such as SIM/USIM or eSE for M2M/IoT, Occasionally, TC shall be getting involved with not only a regional project but also a foreign or multinational projects. The role involves working as part of a team which provides support to customers in dedicated region for corporate products and solutions integration, pre-sales support, proposal, technical discussion, project management, lab/field-testing, production quality management, commercial delivery and after support. The main responsibilities are as follows:

Customer communication

  • Establish a good relationship with customers and perform proactive communication through support.
  • Understand customer’s problems, limitations, and needs.
  • Technical Consulting and Pre-sales
  •  Technical presentation and pre-sales support to customers.
  •  Technical training, Q&A, and paid consulting to customers.
  •  Product promoting based on corporate product portfolio and industry trends.
  •  Coordination of technical proposal and identification of the appropriate internal support for dedicated customers.
  •  Proactive tracking of business by close alignment with internal teams and customers.
  •  Acceptance, prioritization, and management of the correct internal processing of customer requirements.
  •  Identification of Gemalto strategy by means of competitor analysis and, as a result, collection and development of leading against arguments.

Project Management

  • Discuss and negotiate technical requirements according to both customer needs and Gemalto product capabilities.
  • Manage development projects as a local project manager to interact with R&D and production site to align with a planned schedule and available resources.
  • Inquiry to support team, R&D, and product marketing manager for customer Q&A.
  • Periodical project status reporting to customers and take care of change requests and issues.
  • Commercial product configuration and perform validation.
  • Manage industrialization process and deliver prototype samples and final commercial samples.

Delivery and After Support

  • Ensure the delivery of commercial products and control product quality.
  • Trouble shooting (including inquiry, log analysis, tracing, and on-site testing) to identify the root cause of problems
  • Composing failure reports, identification of solution or workaround and if needed internal defect escalation in a structured manner.

Internal Communication

  • Establish a good relationship with sales, marketing, and R&D.
  • Proper reporting to a manager.
  • Understand internal process and implement without delay.
  • Related Technology
  • Telecommunication (SIM or mobile phone device)
  • Security
  • M2M (industrial and automotive devices)
  • Secure IC product features and manufacturing.

Work Experience

  • Shall have an experience of external customer communication. (meeting, phone call and email)
  • Shall have a Fluent English communication skill in verbal and in written. (meeting, phone call and email)
  • Shall have 5+ years of work experience in IT industry.
  • Shall have 5+ years of work experience of technical support position.
  • Work experience in mobile phone technology and business is a plus.
  • Work experience in payment technology and business is a plus.
  • Work experience in security technology and business is a plus.
  • Work experience in M2M/IoT related technology and business is a plus.
  • Work experience in a semiconductor company is a plus.

Skills

  • Highly self-motivated to challenge learning new technology.
  • Skill of team leading and project management are plus.
  • Skill in verification and validation of software/hardware including approvals testing and inter-operability testing.

Personal Qualities

  • Shall have customer-oriented mind set, without losing the view of corporate perspective.
  • Shall be fast learner, without being afraid to build up knowledge in new areas.
  • Shall have an ability to work independently and successfully complete assignments.
  • Shall be flexible in assuming tasks and short-term reprioritization.
  • Shall be a team player with the ability to communicate and act both within the group and across organizational borders.
  • Shall have an ability to work in multicultural/multinational environment.
  • Shall have goal and solution-oriented project management skills with perseverance.

Education Requirements

Bachelor's in computer engineering or computer science or electrical engineering or information technology major is a plus.

At Thales we provide CAREERS and not only jobs. With Thales employing 80,000 employees in 68 countries our mobility policy enables thousands of employees each year to develop their careers at home and abroad, in their existing areas of expertise or by branching out into new fields. Together we believe that embracing flexibility is a smarter way of working. Great journeys start here, apply now!