POSITION SUMMARY:  Responsible to plan, direct, and oversee banquet operations, including event set-up, service, and breakdown of event.

ESSENTIAL DUTIES:

• Oversee all banquet service operations and ensure all banquet service details are executed to standard and according to Banquet Event Orders (BEOs), including event start and end times. Adjust schedules as needed and relay that information to the appropriate personnel.
• Review and analyze BEOs at the beginning of each shift to ensure rooms are set as contracted. Follow up contact with the Guest to make any last-minute adjustments.
• Confirm and set up A/V or other specially requested equipment for the event.
• Supervise performance of the banquet service Team Members. Provides leadership, direction, and assistance to Team Members as needed.
• Collaborate with appropriate people in Sales, Hotel, Marketing, and Food & Beverage to ensure events are set-up and run to specifications and quality service is provided.
• Manage labor costs and quality control of banquet services.
• Be an active liaison between guests and other departments to ensure outstanding Guest service while maintaining CCCH and Department policies and procedures.
• Maintain all equipment and facilities in an organized, clean, and safe manner.
• Communicate requests, problems, and concerns from Guests to department leadership.
• Attend BEO meetings, department/CCCH training and meetings, and conduct pre-shift meetings at the start of each shift.
• Perform monthly inventories and order supplies, as needed.
• Partner with other departments to coordinate, schedule, and perform transportation of supplies and equipment, as needed, throughout the property.
• Complete administrative tasks assigned.
• Actively participate in recruiting, training & development, coaching, and retaining all Banquet staff.