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Posted 1mo ago

Operations Coordinator, PC Ops

@ SEGA
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Irvine, California, United States
$25-$33/hrHybridFull Time
Responsibilities:coordinate vendors, support QA, upload builds
Requirements Summary:Minimum 2 years in game development, project coordination, QA, release management or similar; strong organizational skills; in-person collaboration; proficient with Jira, Confluence, Notion, Asana; Excel/PowerPoint; Windows builds;Travel; willingness to travel.
Technical Tools Mentioned:Jira, Confluence, Notion, Asana, Microsoft Excel, PowerPoint, Windows, Command Line, PowerShell
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Job Description

Hybrid Work Model



#LI-hybrid



 



Job Summary:

This role is an entry-level operations position within Global Product Operations at SEGA of America. It is primarily responsible for PC platform operations across Steam, Epic Games Store, and Microsoft Store, with additional support for console build uploads, deployments, and automation initiatives. The coordinator will manage vendor relationships for anti-piracy solutions, PC hardware compatibility testing, and crash reporting systems. Other duties may be assigned to better support operational needs.



 



The Operations Coordinator will collaborate closely with internal teams within GPO, including Submissions, QA, and Digital Ops, as well as cross-functional partners in Production, Development, Marketing, and IT. This position is part of the Platform Operations team within the GPO organization and reports directly to the Manager of PC Operations.



 



 



Duties and Responsibilities:




  • Provide educational materials to producers for PC development.

  • Coordinate with PC vendors regarding DRM, PC compatibility, and related services.

  • Support QA projects and PC compatibility testing through completion.

  • Code sign PC executables when developers are unable to do so themselves.

  • Ensure Handheld Compatibility forms and PC minimum/recommended specifications are completed and properly displayed on storefronts.

  • Maintain and update all PC-related and build deployment documentation in the internal wiki.

  • Collaborate with Platform Ops to refine sign-off processes for PC submissions.

  • Upload and deploy builds for assigned projects, including PC and console builds.

  • Perform light build checks to verify basic functionality and identify critical issues before deployment.

  • Verify build submission requirements (e.g., DRM confirmation, digital signature) and flag any potential risks.

  • Report any technical issues that could impact a title's PC platform release.

  • Work closely with the Platform Ops Submissions team and Producers to ensure builds, depots, and sandboxes are properly configured.

  • Provide backup support for the Platform Ops Submissions team as needed.

  • Other responsibilities are performed as assigned or needed.