Department: EUF Cafe

Property: Lake Eufaula Casino and Hotel

Location: Eufaula, OK, US, 74432

Full-Time/Part-Time: Full Time

Summary:
Ensures quality guest service satisfaction in a professional and friendly manner by greeting and thanking guests for dining in our restaurants; operates and maintains guest reservations; works with the MICROS system to record all sales transactions; assists team members as needed or requested. In order to ensure satisfactory service for all patrons, a F&B CSR performs many different task such as food preparation, cleaning duties, act as a cashier/hostess and take food and beverage orders.

Responsibilities:
1. Welcomes guests in a friendly and timely manner; maintains superior customer service to all guests at all times.
2. Completes all financial transactions in a friendly and timely manner.
3. Completes all tasks required to receive a daily vault issued bank, including reporting and tips reconciliations.
4. Actively complies with all Title 31 regulations as required/instructed.
5. Manages reservations and wait lists.
6. Properly seats guests following the assigned rotation of sections to ensure guest satisfaction.
7. Adheres to proper phone etiquette as directed by Management.
8. Ensures Host areas and MICROS stations are kept clean and presentable at all times.
9. Assists team members as needed while promoting a positive teamwork environment.
10. Ability to perform all duties associated with all Food & Beverage operations and all related and compatible duties as required and/or assigned.