Network Technician II
 

Job Description:
 

Are you a goal-oriented professional who thrives on helping people and providing superior customer service? Then this role might be perfect for you! This is a great opportunity to join Grid4 Communications and grow your career with us. We are looking for a highly motivated Network Technician to join a great team and have a real impact on the business!
 

The ideal candidate is a customer champion who brings a combination of technical acumen, problem solving skills, great judgement, and all-star collaborative ability to drive successful resolution of customer issues and measures success in the satisfaction of the customer.
 

Responsibilities:

 

• Monitor core network elements, network performance, and facilities for service issues and proactively address potential issues
  
   

• Perform remote troubleshooting while always maintaining a positive and professional manner in high-stress situations
  
   

• Take repair calls and provide status to customers on a regular basis
  
   

• Maintain workload through a queue detailing each ticket with notes of steps taken test results and resolution
  
   

• Provide installation/configuration guidance and testing to customers and partners
  
   

• Act as first level of escalation for repairs and orders for Customer Care and Service Delivery
   

• Provide remote support for Field Services teams
  
   

• Provide 24x7 on-call support as needed, including ability to work a flexible, off-hours schedule for planned/unplanned issues
  
   

• Make recommendations for process and procedure improvement
  
   

• Maintain schedule of network maintenance 
  
   

• Be able to perform individually at or above expectations
   

Qualifications, skills, and knowledge:
 

• A bachelor’s degree in related field 
   

• Previous experience in IT, customer service, or other related fields
  
   

• 2+ years of voice and data troubleshooting experience
  
   

• Customer-first attitude
  
   

• CCNA, CCENT, or other Cisco certifications are preferred
   

• Cisco/Adtran Router and Switch experience, VoIP experience preferred
  
   

• Intermediate understanding of telephony, IP, LAN/WAN technology concepts
  
   

• Strong analytical skills 
   

• Innovative approach 
   

• Get it done mentality 
   

What we’ll bring to the table:
 

• Work-life balance
   

• Vibrant company culture and fun work environment – our values don't sit on a shelf collecting dust, we use them in all we do
   

• Ability to make an impact – your ideas and voice are important to us and are welcomed here
   

• Employee health is one of our top priorities! We offer great health benefits – medical, dental, and vision
   

• Days allocated for rest and relaxation – including 15 PTO days, 10 paid holidays, bereavement, jury duty &
  military leave
   

• Offering you the best chance to prepare for the future – 401(k) with a generous company match
   

• Business casual dress code
   

Here’s what a couple of team members have to say about Grid4:
 

“I enjoy the people and the work-life balance” – New hire for HR
 

“I like the open and friendly work environment, there is always an employee willing to help”
– New hire for Project Management
 

Salary range: $49,700.00-$71,157.00