Position Overview:

The Ticket Operations Coordinator will support the overall ticket operations function, assisting with event builds, ticket fulfillment, customer service, box office operations, and general day-to-day ticketing needs. This role works closely with the Ticket Sales, Marketing, and Operations teams to help ensure seamless ticketing experience for fans and partners.

 

Essential Duties and Responsibilities:

• Assist with the creation and maintenance of events in the ticketing system


• Help fans onboard to new ticketing and loyalty platforms


• Build and manage price codes, plans, promotions, qualifiers, and holds


• Meet and exceed established annual sales goal as approved and agreed on by the AGM, Tickets and the General Manager


• Process season, group, hospitality, corporate partnership ticket orders


• Support the team with order entry, ticket fulfillment, payments, and mobile delivery


• Provide excellent customer service in-person, over the phone, and via email


• Serve as a resource on game days for ticket resolution, and customer service


• Execute and help with Group Sales Initiatives


• Maintain seating manifests and coordinate inventory across all ticket types


• Help fulfill internal ticketing needs, including holds and ticket donation requests


• Participate in event-day box office operations and assist in overseeing part-time staff


• Support any outside events as needed


• Help execute all ticket support requests


• Other duties as assigned