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Posted 3w ago

Part Time Night Auditor - Homewood Suites by Hilton Chelsea

@ Colwen Hotels
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Chelsea, Massachusetts, United States
$20-$21/hrOnsitePart Time
Responsibilities:Balance accounts, Assist guests, Process payments
Requirements Summary:Part-time weekend night auditor with 1 year hotel experience; strong communication, organization, and guest-service skills; proficient with MS Office and hotel PMS; overnight shifts including weekends/holidays.
Technical Tools Mentioned:Microsoft Office, Property Management System
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Job Description

The Homewood Suites by Hilton Chelsea, a Colwen Hotels Property, is seeking a friendly and detail-oriented Weekend Night Auditor to join our team. This is an overnight position responsible for balancing the hotel transactions and closing out the day, responding to guest requests, and maintaining the cleanliness and appearance of the front desk area.

General Responsibilities:

  • Operate the front desk and assist guests with inquiries and other needs during pre-arrival, registration, stay, checkout and post-departure.
  • Complete end of day activities including posting charges to accounts, balancing ledgers, run night audit/daily close, back-up and roll date.
  • Provide exceptional guest service.
  • Efficiently manage the operations of the front desk, ensure check in and check out is timely.
  • Warmly and professionally welcome all guests.
  • Process guest check-in: confirm reservations, assign guest rooms.
  • Treat requests with professionalism, tact, and courteous manner; act with a sense of urgency.
  • Ensure that all complaints regarding service and/or accommodations are investigated and resolved.
  • Maintain knowledge of hotel policies including rates, discounts, special offers, and community events.
  • Ensure prompt delivery of billing to guests.
  • Ensure accuracy of daily closing reports.
  • Process all payment types e.g. charges, cash, checks, debit, or credit cards.
  • Communicate with Lead Audit team relating to daily closing and issues.
  • Discreetly handle confidential guest information.
  • Ensure lobby and shared areas are neat and orderly.
  • Adhere to all Colwen and brand standards.
  • Maintain STRICT key controls.
  • Perform other related duties as assigned.

Requirements:

  • One year of related experience, hotel preferred
  • Excellent verbal and written communications skills
  • Strong organizational skills and attention to detail
  • Superior interpersonal and customer service sills, ability to deal with difficult guests
  • Familiarity with local area, ability to provide directions and maps to local attractions and destinations
  • Proficient with Microsoft Office Suite and common computer software programs
  • Ability to learn computer software programs and operate property management system
  • Overnight work schedule required, including weekends, and holidays

We’ve got you covered: Benefits & Perks

  • Wide-Array of Supplemental Insurance Offerings
  • Paid Time Off Programs
  • Employee Assistance Program
  • Hotel Discount Travel Program for Associates & Family
  • Exclusive Associate Discounts – Travel, Entertainment, & Retail
  • Training and Development Programs
  • Career Advancement Opportunities

Compensation:

Hourly Range: $20.00 to $21.00

Colwen Hotels is an equal opportunity employer.                       EEO M/F/D/V