Service Manager – Tek Express (A Tech24 Company)

Location: Lynbrook, NY
Compensation Range: $55,000 – $60,000 per year

Why Join Tech24?

At Tech24, we invest in our team so you can focus on what you do best. Here’s what you can expect when you join our team:

· Weekly Pay – Reliable pay, every week

· Work-Life Balance – Generous paid time off, paid holidays, and your birthday off

· Comprehensive Benefits – Medical, dental, vision, and short-term disability coverage (effective 1st of the month following your date of hire)

· Company-Paid Protection – Long-term disability and basic life insurance at no cost to you

· Comprehensive Training Opportunities – Advance your skills through company training and development programs

· Retirement Planning Made Easy – 401(k) with company match and immediate vesting

· Employee Assistance Program (EAP) – Free, confidential counseling and support for you and your family, including financial and legal resources

About the Center

Tek Express, a Tech24 company, is a full-service commercial kitchen equipment repair company. We provide complete foodservice equipment maintenance and repair services for restaurants, QSRs, convenience stores, retailers, coffee shops, and concessions operations; specializing in commercial cooking, refrigeration equipment.

Position Overview

The Service Manager plays a key role in managing both customer relationships and field technicians for assigned accounts. This position is responsible for coordinating service operations, scheduling technicians, dispatching work as needed, and ensuring a high level of customer satisfaction through proactive communication and efficient job management.

The ideal candidate will thrive in a fast-paced environment, have strong organizational skills, and the ability to multitask while managing multiple customers and technicians simultaneously.

Key Responsibilities

· Manage day-to-day communication with assigned customers via phone and email

· Serve as the primary point of contact between customers and field technicians

· Schedule and coordinate technician assignments based on customer needs and priorities

· Dispatch technicians as needed to ensure timely response and service completion

· Update and maintain dispatch board using field service management software

· Process work orders electronically for accuracy and timely invoicing

· Update and maintain customer portals with job status and service updates daily

· Prepare and send proposals to customers as required

· Monitor job progress and ensure service expectations and deadlines are met

· Support technicians with scheduling conflicts, job updates, and customer requirements

· Ensure accurate documentation of all service activities within company systems

· Maintain strong customer relationships and deliver high-level customer service

Qualifications

· 2–3 years of experience in dispatching, service coordination, or a similar role (field service industry preferred)

· Strong ability to multitask and thrive in a fast-paced environment

· Excellent communication skills, both written and verbal

· Strong organizational and time management skills

· Experience with dispatching or field service software is a huge plus

· Customer service experience required (phone and email communication)

· Ability to work collaboratively with technicians and customers simultaneously

· Detail-oriented with strong follow-through on tasks and deadlines

Compensation Transparency

The advertised pay range for this position is $55,000 – $60,000 annually. Final compensation will be determined based on experience, skill set, industry knowledge, and overall qualifications. Candidates with strong dispatching or field service management experience may be considered at the higher end of the range.