Responsibilities and Duties:

• Communication: Serves as a central point of contact for staff, patients, and visitors, relaying messages, and answering phone calls. Manages unit emails including printing, posting or communicating requests as directed.
• Administrative support: requests patient health information as directed; maintains patient physical chart and including advanced directives (HCP/MOLST), assists with discharge and transfer paperwork including printing educational materials, forms and admission/discharge folders. Maintains documentation packets, prints downtime forms. Scheduling/coordination and procures patient appointments, meetings and procedures for patients as directed.
• Quality and safety: Collect data as directed by charge RN/Director of Inpatient Nursing. Performs inventory and outdate verification of designated medical supply systems.
• Transcription and documentation: complete patient census, patient acuity scores and Patient Care Tech (PCT) worksheet
• Assists with patient care: Directs patients and visitors to appropriate rooms; delivers mail, flowers, personal items, provide support to nursing and medical staff as needed including transport, stocking supplies and responding to patient inquiries. May function as 1:1 Sitter as needed
• Maintaining confidentiality: handle sensitive information with discretion adhering to privacy regulations such as HIPAA. Uses HIPAA compliant practice to manage patient records including email/fax/appointments/information sharing.
• Problem Solving: assists in maintaining workflow to promote patient satisfaction.

Job Requirements:

• High School Diploma
• Requires ability to communicate clearly and have noteworthy people skills.
• Demonstrates strong organization skills in interruptive environment
• Experience with electronic medical record systems
• Experience as nursing assistant/MOA desirable
• Computer skills in Microsoft Word; Microsoft Excel preferred
• BLS required