Key Responsibilities

• Drive all contractor business in branch


• Uphold proper Branch customer service standards, including greeting customers, answering phones promptly, and maintaining a friendly and service-oriented environment


• Provide accurate and expert information; be responsive to the concerns of all Branch customers, including those under the account base of other sales personnel


• Customer facing service and is the first point-of-contact between the client and Emser


• Have extensive product knowledge and overview


• Understand and be able to explain Emsers brand identity, competitive differentiation, and product philosophy


• Assist customers at the counter alongside the Customer Support Representative


• Manage account selling activities by organizing account base into categories by prioritizing account activities by imminent sales potential


• Develop and implement plans for longer term sales cycles


• Partner with Management through weekly sales meetings to identify goals and to determine an effective balance of account management activities.


• Participate in sample design and creation when needed


• Provide samples to trade accounts, referrals and walk-in clientele; partner with Branch Management on occasional needs to implement sample set-up per Company merchandising and marketing standards for small trade account requests


• Build sales in branch by explaining product knowledge to customers and identifying their needs

Qualifications (Knowledge/Skills/Abilities/Experience)

• 3 plus years of sales and customer facing experience


• Strong communication and writing skills


• Uphold professional appearance


• Ability to build relationships with contractors in the branch


• Understand and decipher sales metrics and reports


• Inventory management experience with basic math test skills such as: cycle counts, pricing/margin, and quantity square feet


• Comfortable in a fast-paced, high stress environment


• JD Edwards experience (preferred, but not required)

Working conditions (Branch/DC Positions)

• Work in enclosed offices, partially enclosed warehouse spaces


• Branch showroom where the Branch ISR will make sales calls, service calls and maintain product displays


• Work the day shift from Tuesday Saturday to support business needs.

Physical requirements (Branch/DC Positions)

• Stand, use hands, and reach with hands and arms


• Walk, stoop, kneel, crouch, or crawl


• Sit, climb or balance


• Lift and/or move up to 50 pounds. Specific vision abilities required by this position includes close vision, peripheral vision, and ability to adjust focus


• ability to speak and hear; ability to visually detect product color and shading variation


• Occasional driving both in short and long distance trips for meetings/ training, client appointments in a personally owned vehicle and potentially a Company or rented delivery vehicle, at Managements direction


• routine set up of samples and displays


• ability to operate sample making equipment.