HiringCafe
Posted 4mo ago

Tier 2 Support Specialist

@ Astor & Sanders
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Reston, Virginia, United States
OnsiteFull Time
Responsibilities:Provide support, Configure devices, Log requests
Requirements Summary:2+ years Windows support; 6 months vocational cert (CompTIA A+, Apple support) preferred; strong problem-solving, Windows OS and Office skills; strong documentation and communication.
Technical Tools Mentioned:Windows, Microsoft Office, BIOS, Printers, Scanners, Network
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Job Description

Tier 2 Support Specialist

 

Astor & Sanders Corporation (Astor) is an award-winning IT solutions provider headquartered in McLean, VA and is seeking a Tier 2 Support Specialist candidate. This is a full-time onsite position based in the Reston, VA area.

Roles and Responsibilities

  • Provide hardware and software support for Windows desktops and laptops
  • Configure, test and install printers, scanners, network copier/printers
  • Use computer images to install and configure laptops and PCs
  • Ensure latest approved BIOS and patches are applied to PCs and laptops
  • Support users with file shares and permissions issues
  • Track, log and report each service request
  • Additional duties as assigned